Kate Spade Retail Supervisor
Kate Spade New York Retail Supervisor in Chicago — full-time retail leadership role driving sales, clienteling and store operations (Chicago, IL).
Overview
Kate Spade New York is a global lifestyle brand celebrated for its colorful, optimistic design DNA across handbags, ready-to-wear, jewelry, footwear and home. The brand is part of the Tapestry portfolio, a global house of brands that emphasizes creativity, inclusivity and consumer-focused retail experiences.
Role & Responsibilities
- Lead the sales floor to achieve individual and store sales targets and KPIs; analyze metrics and implement best practices to improve productivity and conversion.
- Model and coach kate spade service behaviors to deliver exceptional client experiences, including proactive outreach, VIP retention and post-sale service.
- Develop and mentor store staff through recruitment support, onboarding, performance feedback, and ongoing training to build a high-performing team.
- Oversee daily store operations and compliance: open/close procedures, cash handling, bank deposits, register operations, key-holding, and loss-prevention practices.
- Manage inventory integrity and stockroom organization: receiving, transfers, shipments, repairs, damages and timely replenishment to the sales floor.
- Drive omni-channel initiatives and virtual selling (including live-stream shopping); lead customer data capture and clienteling to grow loyalty and repeat business.
- Promote brand-safe social media engagement and maintain awareness of platform trends to support in-store marketing and customer acquisition.
Qualifications
- Minimum 2+ years of experience in a retail service environment in a management or floor leadership role; luxury or premium retail experience preferred.
- Proven ability to lead and coach sales teams, set goals, and deliver measurable results against KPIs.
- Strong written and verbal communication skills with meticulous attention to detail and the ability to prioritize in a fast-paced environment.
- Proficiency with Microsoft Excel, Word, PowerPoint and Outlook; comfortable using POS systems, clienteling systems and omni-channel/virtual-selling tools.
- Social media literacy and familiarity with platform trends; experience with proactive client outreach and CRM/data capture.
- Ability to work a flexible schedule including nights, weekends, holidays and peak retail periods; capability to lift regularly at least 25 lbs (up to 50 lbs occasionally).
Skills
Experience
At least 2 years in a retail service environment in a supervisory or floor-leadership capacity; experience in luxury or premium retail strongly preferred. A combination of relevant education and experience will be considered.
Education
High school diploma or equivalent required; postsecondary coursework or degree in retail, business, fashion or related field preferred.
Workplace
The role is situated in Chicago, Illinois, USA. There are currently 42 open positions in Chicago on Cerulean, with 12 added recently. Within Illinois, Cerulean currently features 57 open roles, including 15 recent additions. Across USA, Cerulean lists 3.470 open roles — 1322 of them newly added.
Compensation
The base compensation for this position ranges from USD 17 to USD 27.75 per hour.
Benefits
Medical insurance; Dental insurance; Vision insurance; 401(K); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.
Culture
Kate Spade fosters a vibrant, design-led workplace that prizes creativity, optimism and a customer-first mindset. As part of Tapestry, the brand emphasizes inclusion, development and collaborative team environments within fast-paced retail operations.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.