Kate Spade Retail Supervisor
Kate Spade in Central Valley, NY (Woodbury Common) seeks a Retail Supervisor to lead the sales floor, drive KPIs and develop client relationships.
Overview
Kate Spade New York is a globally recognised lifestyle brand known for bold, colourful design across handbags, ready-to-wear, accessories and home. The brand operates within the Tapestry portfolio, a global house of fashion labels, and is recognised for a creative, customer-centric retail experience and an inclusive workplace culture.
Role & Responsibilities
- Lead daily sales-floor operations, model brand service behaviours and maintain a high-energy, client-first environment.
- Drive personal sales and coach the team to achieve store sales targets and key performance indicators through metric analysis and best-practice deployment.
- Develop and maintain client relationships via proactive outreach, customer data capture and VIP retention activities to grow loyalty and repeat business.
- Supervise operational tasks including opening/closing procedures, cash handling, bank deposits, register operations and key-holding duties.
- Ensure inventory integrity by processing POS transactions, managing transfers/receiving/shipments/repairs/damages and maintaining an organized stockroom.
- Support recruitment, onboarding and ongoing development; provide performance feedback and act as an advocate for team development.
- Champion omni-channel initiatives and virtual selling (including live-streaming), and promote brand-safe social media engagement.
Qualifications
- Minimum 2 years’ experience in a retail service environment in a management or floor leadership capacity; luxury or premium retail preferred.
- Strong written and verbal communication skills with the ability to confidently lead and engage on the sales floor.
- Proficiency with Microsoft Excel, Word, PowerPoint and Outlook.
- Social media literacy and familiarity with omni-channel/virtual selling tools and clienteling systems.
- Ability to perform physical duties of the role (lift at least 25 lbs regularly, up to 50 lbs occasionally) and work a flexible schedule including nights, weekends and holidays.
Skills
Experience
At least 2+ years in a retail service environment in a supervisory, floor leadership or management role; prior experience in luxury or premium retail strongly preferred. A combination of relevant education and experience will be considered.
Education
High school diploma or equivalent; combination of education and experience considered.
Workplace
This position is based in Central Valley, New York, USA, within easy reach of New York. Cerulean lists 2 open roles in Central Valley. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.
Compensation
The base compensation for this position ranges from USD 17 to USD 27.75 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance
Culture
Kate Spade cultivates a creative, optimistic and customer-focused retail culture within the broader Tapestry family. The workplace emphasises inclusivity, personal development and a collaborative team environment where employees are encouraged to be authentic and entrepreneurial.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.