Kate Spade Retail Supervisor

About Kate Spade

Kate Spade New York is a global lifestyle brand known for its colorful, optimistic aesthetic across handbags, ready-to-wear, jewelry, footwear and home décor. The brand is part of the Tapestry portfolio, a global house of consumer luxury brands, and emphasizes inclusivity, creativity, and community in its employer value proposition.

Role & Responsibilities

• Drive personal sales and lead the team to achieve store sales targets and KPIs; analyze performance metrics and implement best practices to improve results and efficiency.
• Deliver exceptional clienteling and after‑sales service; lead proactive outreach to grow loyalty, repeat purchases and VIP retention.
• Model brand service behaviors on the sales floor, foster needs discovery and create meaningful customer interactions.
• Coach, develop and provide feedback to sales associates; support recruitment, onboarding and ongoing training initiatives.
• Perform and supervise opening/closing procedures including cash handling, bank deposits, register operations and key‑holding responsibilities.
• Operate and oversee POS transactions and inventory functions (receiving, transfers, shipments, repairs, damages) to maintain inventory integrity.
• Manage stockroom organization and timely replenishment to ensure product availability on the sales floor.
• Lead omni‑channel and virtual selling activities (including live‑stream shopping) and capture customer data to grow loyalty.
• Promote brand‑safe social media engagement and maintain awareness of platform trends to support store marketing efforts.
• Maintain health and safety standards and perform physical tasks including regular lifting (up to 25 lbs, occasionally up to 50 lbs) and maneuvering of floor/stock areas.

Qualifications

• Minimum 2+ years in a retail service environment in a management or floor leadership role; luxury or premium retail experience preferred.
• Strong written and verbal communication skills with the ability to engage customers and staff confidently on the sales floor.
• Proficiency with Microsoft Excel, Word, PowerPoint and Outlook.
• Social media literacy and familiarity with platform trends to support local store engagement.
• Comfort and experience with omni‑channel/virtual selling tools and clienteling systems.
• Availability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
• Ability to perform physical tasks required for the role, including regularly lifting up to 25 lbs (occasionally up to 50 lbs).

Skills

Experience

At least 2 years of experience in a retail service environment in a management or floor leadership capacity; experience in luxury or premium retail is preferred. A combination of education and equivalent experience will be considered.

Education

High school diploma or equivalent; combination of education and experience accepted.

Workplace

Compensation

The base compensation for this position ranges from USD 16 to USD 24.75 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Kate Spade fosters a vibrant, creative and optimistic workplace rooted in the brand's distinctive aesthetic. As part of the Tapestry family, the company emphasizes inclusivity, professional development and collaborative retail leadership.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.