Kate Spade Retail Store Supervisor
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $20.50–26/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jun 19, 2026
About Kate Spade
Kate Spade is a vibrant American luxury lifestyle brand known for its spirited New York sensibility, joyful color, and polished modern femininity. Founded in 1993, the house has grown from an iconic handbag label into a global name spanning accessories, ready-to-wear, jewelry, footwear, home, and lifestyle. As an employer, Kate Spade offers a creative and collaborative environment where individuality, optimism, and thoughtful design are central to the culture. Part of Tapestry, Inc., the brand provides opportunities across retail, merchandising, design, digital, marketing, and corporate functions, inviting talent to contribute to a distinctive vision that celebrates wit, elegance, and everyday sophistication.
Kate Spade New York seeks a Retail Store Supervisor in Ottawa to lead sales, client relationships, and daily operations at a luxury retail outlet.
Role & Responsibilities
- Drive personal and team sales performance to achieve revenue and KPI targets; analyze metrics and implement best practices for continuous improvement
- Build and maintain client relationships through proactive outreach and Kate Spade service standards; lead VIP retention initiatives and after-sales engagement
- Model Kate Spade service behaviors and brand positioning; create a welcoming atmosphere consistent with the 'host of the party' philosophy
- Coach and develop team members on goals and performance; support recruitment, onboarding, and ongoing training initiatives
- Provide feedback to store leadership on individual performance and development needs; advocate for team members and foster inclusive workplace culture
- Supervise opening and closing procedures including cash handling, bank deposits, register operations, and key-holding responsibilities
- Maintain inventory integrity through accurate POS transactions, transfers, receiving, shipments, and damage documentation
- Manage stockroom organization and direct timely replenishment to ensure product availability on the sales floor
- Drive omni-channel and virtual selling initiatives, including live-stream shopping events and social media engagement
- Lead customer data capture and loyalty program enrollment to increase repeat purchases and customer lifetime value
Qualifications
- 2+ years of retail service experience in a management or floor leadership role; luxury or premium retail preferred
- Strong written and verbal communication skills with the ability to confidently navigate the sales floor
- Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook
- Social media literacy and understanding of current platform trends
- Comfort with omni-channel and virtual selling tools; experience with clienteling systems preferred
- Ability to lift at least 25 lbs regularly and up to 50 lbs occasionally; capability to climb, bend, kneel, and maneuver the sales floor and stockroom
- Flexible availability including nights, weekends, peak seasons, and public holidays
Skills
Experience
2+ years of retail service experience in a management or floor leadership role, preferably within a luxury or premium retail environment. Demonstrated success in sales performance, team leadership, and operational management required.
Education
High school diploma or equivalent; additional retail, business, or hospitality education is valued but not required. A combination of relevant education and hands-on retail experience will be considered.
Workplace
This position is based in Ottawa, Ontario, Canada.
Compensation
The base compensation for this position ranges from USD 20.50 to USD 26 per hour.
Benefits
Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, tuition assistance
Culture
Kate Spade fosters a workplace culture rooted in optimism, creativity, and a distinctive sense of playful sophistication. As an employer, it encourages collaboration, individuality, and an entrepreneurial spirit, empowering teams to bring joyful, customer-focused storytelling to every aspect of the brand experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Kate Spade, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Floor Supervisor», «Retail Supervisor», «Store Operations Supervisor», «Customer Experience Leader», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.