Kate Spade Retail Sales Support Specialist

Location
Seniority Mid-Level
Posted ✦ Today
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Kate Spade in New York seeks a Sales Support Associate to support store operations, client service and inventory management.

Overview

Kate Spade is an American lifestyle brand renowned for its playful, modern accessories and ready-to-wear. As part of the Tapestry group, the brand combines creative, design-led product with global retail and wholesale distribution. The workplace emphasizes design sensibility, elevated customer service and collaboration across merchandising, stores and corporate teams.

Role & Responsibilities

  • Provide front-line sales support and exceptional client service in accordance with brand standards, assisting clients with product selection, special orders and after-sales care.
  • Support store operations including opening/closing procedures, cash handling, point-of-sale transactions and reconciliation.
  • Execute inventory activities: receiving, stock replenishment, cycle counts and coordination of stock transfers with regional operations.
  • Assist with visual merchandising tasks and maintenance of presentation standards on the sales floor and in window displays.
  • Process returns, exchanges and repairs following company policies and liaise with e-commerce/central teams for order resolution.
  • Prepare daily and weekly sales reports, track KPIs and escalate anomalies to store management.
  • Coordinate with store management and corporate teams to support training, events and product launches.
  • Maintain compliance with loss-prevention procedures and ensure a secure, organized stockroom environment.

Qualifications

  • High school diploma or equivalent; vocational certificate or associate degree in retail, hospitality or business preferred.
  • 2+ years of retail or sales support experience, ideally within fashion, accessories or a luxury brand environment.
  • Proven ability to deliver high-calibre client service with polished interpersonal and communication skills.
  • Accurate cash-handling and point-of-sale experience; strong numeracy and attention to detail.
  • Flexible availability including evenings, weekends and peak selling periods; ability to travel between stores if required.

Skills

Microsoft Excel Microsoft Outlook Retail POS systems Inventory management systems Sales reporting and KPI tracking

Experience

Minimum two years of hands-on retail or sales support experience, preferably in premium or luxury fashion. Demonstrated success supporting store operations, inventory control and delivering high-touch customer service.

Education

High school diploma or equivalent required; post-secondary education in retail, business or fashion is a plus.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Kate Spade cultivates a creative, design-forward culture with an emphasis on thoughtful service and approachable luxury. The brand values collaboration between store teams and corporate partners and offers a fast-paced retail environment where aesthetic attention to detail and customer experience are paramount.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.