Kate Spade Retail Operations Associate

Location
Seniority Mid-Level
Posted ✦ Today
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Kate Spade — Sales Support Associate in New York. Provide clienteling, store operations and inventory support for a high-profile boutique.

Overview

Kate Spade is a globally recognised lifestyle brand known for its vibrant, modern aesthetic and dedication to thoughtful design across handbags, accessories and ready-to-wear. As part of the Tapestry portfolio, the brand combines the agility and creative identity of a designer house with the operational scale and career pathways afforded by a major luxury group.

Role & Responsibilities

  • Provide day-to-day operational support to boutique sales teams, including point-of-sale transactions, returns, exchanges and cash handling.
  • Deliver high-quality clienteling and after-sales service to cultivate repeat business and elevate the guest experience.
  • Manage inventory processes: receiving, stock replenishment, cycle counts and discrepancy resolution in liaison with store management.
  • Maintain visual merchandising standards and assist with in-store product presentation, engaging displays and seasonal resets.
  • Prepare and reconcile daily sales reports, assist with basic sales analytics and communicate insights to store leadership.
  • Support loss-prevention procedures and ensure compliance with operational policies and brand standards.
  • Train and mentor junior sales staff on operational systems and client service protocols as required.

Qualifications

  • Minimum two years' experience in retail operations or sales support, preferably within premium or luxury fashion.
  • Proven aptitude for client service and clienteling in a boutique or high-touch retail environment.
  • Demonstrable accuracy in cash handling, transaction reconciliation and basic reporting.
  • Flexible availability, including evenings, weekends and peak retail periods.
  • Professional demeanour with strong visual merchandising sense and attention to detail.

Skills

Clienteling Point-of-Sale (POS) systems Inventory management and cycle counting Visual merchandising Cash handling and sales reconciliation Microsoft Excel (basic reporting) Loss-prevention awareness

Experience

At least two years of hands-on retail experience supporting sales teams within a premium or luxury environment. Experience working with POS and inventory systems and participating in merchandising resets; supervisory or training experience is advantageous.

Education

High school diploma or equivalent; post-secondary coursework in retail, fashion, merchandising or business is preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Kate Spade fosters a creative, colourful workplace that prizes thoughtful design and spirited service. Employees operate within a collaborative retail culture that emphasises guest relationships, visual excellence and the professional development opportunities available through the wider Tapestry organisation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.