Kate Spade Retail Floor Supervisor
Kate Spade Assistant Store Leader role in New York — lead boutique operations, drive sales and deliver luxury client service.
Overview
Kate Spade is a globally recognised lifestyle brand known for its distinctive aesthetic and playful sophistication. As part of Tapestry, Inc., the house benefits from the operational scale and retail expertise of a major luxury group while preserving its independent design identity and consumer-facing focus.
Role & Responsibilities
- Support the Store Leader in achieving sales targets and key retail KPIs through daily coaching, visual direction and hands-on selling.
- Lead and motivate the sales team to deliver exemplary client service and personalised clienteling across all touchpoints.
- Maintain brand standards for visual merchandising, store presentation and product placement; implement floor moves and new season rollouts.
- Manage inventory accuracy and stockflow: receive deliveries, organise backstock, conduct cycle counts and assist with replenishment.
- Oversee cash handling procedures, POS transactions and end-of-day reconciliation while enforcing loss-prevention and shrinkage controls.
- Prepare staff schedules, coordinate cover and support workforce planning to optimise labour vs. sales performance.
- Resolve client escalations and complex service situations with professionalism, escalating issues to the Store Leader as required.
- Share responsibility for opening/closing procedures, compliance, health & safety and maintaining a secure retail environment.
Qualifications
- Proven supervisory experience in a retail environment, preferably with luxury, premium or lifestyle brands.
- Demonstrable track record of meeting or exceeding sales targets and developing team performance.
- Excellent interpersonal skills with a client-first mindset and the ability to coach others.
- Strong organisational skills, attention to detail and ability to prioritise in a fast-paced store setting.
- Flexible availability including evenings, weekends and peak seasonal periods.
Skills
Experience
Several years of frontline retail experience with at least one year in a supervisory or assistant managerial role; prior exposure to luxury or premium retail environments is strongly preferred.
Education
High school diploma or equivalent required; tertiary education in business, retail management or a related discipline preferred.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.
Culture
The working environment emphasises creative retail theatre, polished client service and teamwork. Employees are expected to blend commercial rigour with Kate Spade’s signature spirited aesthetic, operating in a fast-paced, customer-centric boutique environment under the umbrella of the Tapestry group.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.