Kate Spade Retail Client Specialist
Kate Spade seeks a Sales Associate in New York, NY to deliver luxury client service and drive retail sales for the brand.
Overview
Kate Spade is an international lifestyle brand celebrated for its playful, colorful aesthetic and modern accessories. As part of Tapestry, Inc., the brand benefits from the scale and development opportunities of a global luxury retail group while continuing to prioritise creativity, strong visual identity and exceptional customer experience across its boutiques and wholesale channels.
Role & Responsibilities
- Deliver high-touch, personalised customer service and build lasting client relationships through proactive clienteling and follow-up.
- Consistently achieve and exceed individual and store sales targets and KPIs through consultative selling and product storytelling.
- Maintain up-to-date product knowledge across categories and communicate brand heritage and craftsmanship to customers.
- Operate the point-of-sale system accurately, process transactions, returns and exchanges, and perform cash handling procedures.
- Execute visual merchandising, ensure floor readiness, replenish stock, and uphold brand presentation and housekeeping standards.
- Support store events, private appointments and promotional activities; collaborate with the team to optimise customer flow and conversion.
- Adhere to loss-prevention, safety and operational procedures to protect inventory and maintain compliance.
Qualifications
- Proven retail sales experience; prior luxury or premium fashion experience strongly preferred.
- Demonstrated ability to meet sales targets and deliver consultative customer service.
- Excellent verbal communication and interpersonal skills, with polished client-facing presence.
- Numeracy and accurate cash-handling skills; comfort using POS systems and performing end-of-day procedures.
- Availability to work a flexible schedule including evenings, weekends and holiday periods.
- Legal right to work in the country of employment.
Skills
Experience
Typically 2+ years of retail sales experience, preferably within luxury, premium or fashion brands; demonstrable track record of meeting sales targets and delivering elevated customer service.
Education
High school diploma or equivalent; vocational retail or fashion-related training is advantageous.
Workplace
The role is situated in New York, New York, USA. There are currently 1.629 open positions in New York on Cerulean, with 1154 added recently. Within New York, Cerulean currently features 1.748 open roles, including 1172 recent additions. Across USA, Cerulean lists 3.470 open roles — 1322 of them newly added.
Culture
Kate Spade fosters a creative, design-led workplace that celebrates optimism and individuality. As part of Tapestry, employees benefit from a retail-focused culture that emphasises customer experience, visual excellence and cross-brand development opportunities.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.