Kate Spade Retail Associate

Location
Seniority Mid-Level
Posted ✦ Today
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Kate Spade in New York is hiring a Retail Associate (Associate III) to deliver luxury client service and drive boutique sales.

Overview

Kate Spade is a globally recognised lifestyle and accessories brand known for playful yet sophisticated design. Operated within the Tapestry portfolio, the label focuses on premium handbags, ready-to-wear and accessories and maintains a network of flagship stores and boutiques worldwide. As an employer, the brand attracts candidates who value creativity, retail excellence and a design-led approach to merchandising and client service.

Role & Responsibilities

  • Deliver personalised, high-touch client service to cultivate long-term relationships and maximise lifetime value.
  • Achieve and exceed individual and store sales targets through proactive outreach and consultative selling.
  • Manage daily boutique operations including opening/closing procedures, point-of-sale transactions and cash handling.
  • Execute visual merchandising directives to maintain brand standards and elevate in-store presentation.
  • Maintain product knowledge across seasonal collections and communicate arrivals, features and care guidance to clients.
  • Operate inventory processes: receiving, stock replenishment, cycle counts and discrepancy resolution.
  • Utilise clienteling techniques and CRM tools to schedule appointments, track preferences and follow up on leads.
  • Support after-sales service, including returns, repairs coordination and shipment enquiries, to ensure client satisfaction.

Qualifications

  • Minimum 2 years' experience in luxury or premium retail sales with demonstrable revenue contribution.
  • Proven track record of meeting or exceeding sales targets in a boutique or department store environment.
  • Exceptional interpersonal skills and a customer-first mindset with the ability to build rapport quickly.
  • High level of numeracy and accuracy for POS transactions and daily reconciliation.
  • Flexibility to work retail hours including evenings, weekends and seasonal peaks.
  • Legal authorization to work in the country of employment.

Skills

Luxury clienteling and relationship management Consultative selling and closing techniques Visual merchandising execution Point-of-sale (POS) operation and cash handling Inventory management and stock replenishment Product knowledge for fashion accessories and apparel Telephone and email client communication Attention to detail and store presentation standards

Experience

At least 2 years of client-facing experience in luxury or premium retail, with documented sales results and experience using clienteling/CRM processes.

Education

High school diploma or equivalent; vocational qualifications or retail/fashion training preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Kate Spade fosters a creative, design-driven workplace that values attentive client service and impeccable merchandising. Teams are collaborative and customer-centric, with opportunities to develop retail expertise within an international luxury portfolio.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.