Kate Spade Luxury Client Specialist
Kate Spade — Sales Associate III in New York, NY. Boutique retail role delivering luxury client service and achieving sales targets.
Overview
Kate Spade is an American lifestyle brand known for its playful, design-led handbags, accessories and ready-to-wear. As part of the Tapestry group, the brand operates an international retail network and flagship boutiques, combining creativity with rigorous retail discipline to serve a global luxury-adjacent clientele.
Role & Responsibilities
- Deliver exceptional, personalised client service to achieve and exceed individual and store sales targets.
- Develop and maintain long-term client relationships through proactive clienteling, follow-up and CRM usage.
- Operate the point-of-sale system accurately, process transactions, returns and manage tender reconciliation.
- Maintain visual merchandising and boutique presentation standards, ensuring product displays align with brand guidelines.
- Support inventory control activities including stock receiving, replenishment, loss prevention and cycle counts.
- Collaborate with store leadership to execute promotional initiatives, product launches and local marketing efforts.
- Mentor and assist less experienced colleagues when required and contribute to a positive team environment.
Qualifications
- Proven ability to deliver high-quality customer service in a retail or luxury environment.
- Strong numeracy and cash-handling skills with attention to transaction accuracy.
- Excellent verbal communication and active listening skills; ability to adapt tone for diverse clientele.
- Reliable, punctual and able to work flexible retail hours including evenings, weekends and peak seasons.
- Professional presentation consistent with brand standards and polished client-facing demeanor.
Skills
Experience
Typically 2+ years of retail sales experience, preferably within premium, contemporary or luxury fashion. Demonstrable track record of meeting sales targets and building repeat clientele.
Education
High school diploma or equivalent; vocational training or coursework in retail, fashion or customer service is advantageous.
Workplace
The role is situated in New York, New York, USA. There are currently 1.629 open positions in New York on Cerulean, with 1154 added recently. Within New York, Cerulean currently features 1.748 open roles, including 1172 recent additions. Across USA, Cerulean lists 3.470 open roles — 1322 of them newly added.
Culture
Kate Spade fosters a creative, client-centric retail culture that balances playful design sensibilities with the operational rigor of a global retail brand. Employees are expected to be collaborative, customer-focused and attentive to brand presentation and service excellence.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.