Kate Spade Lead Supervisor
Kate Spade in New York seeks a Lead Supervisor to drive sales, coach staff and deliver elevated client experiences in a luxury retail boutique.
Overview
Kate Spade is a modern lifestyle brand renowned for its colorful aesthetic and accessible luxury across handbags, accessories and ready-to-wear. As part of the Tapestry portfolio, the label benefits from the scale and resources of a global luxury group while maintaining a distinct creative identity and customer-first retail model.
Role & Responsibilities
- Lead daily store operations to ensure exceptional client experiences, consistent brand presentation and adherence to loss-prevention protocols.
- Coach, develop and motivate the sales team through targeted feedback, performance reviews and in-store training to achieve sales KPIs and conversion targets.
- Drive visual merchandising standards and seasonal floor sets in partnership with the regional visual team to maximize product storytelling and sell-through.
- Oversee inventory control including receiving, stock replenishment, cycle counts and exception reporting to maintain margin and availability.
- Manage clienteling activities and CRM utilisation to cultivate long-term relationships, personalised outreach and repeat business.
- Act as on-site escalation for complex client situations, returns and operational incidents, liaising with regional management as required.
- Prepare daily and weekly sales reports, forecast staffing needs and optimise scheduling to meet sales volume and service standards.
Qualifications
- Proven supervisory experience in retail, preferably within premium or luxury fashion (typically 2+ years in a lead/supervisory capacity).
- Demonstrable track record of meeting and exceeding sales targets and developing direct reports.
- Strong commercial acumen with experience managing inventory, merchandising and KPI-driven workflows.
- Excellent interpersonal and conflict-resolution skills, with polished client-facing presence appropriate for a luxury brand.
- Legal right to work in the hiring country and availability to work flexible retail hours including evenings, weekends and holidays.
Skills
Experience
Typically 2+ years of supervisory experience in retail, with preference for candidates who have worked in fashion or luxury brand environments and who have demonstrated success in driving sales, coaching teams and managing store operations.
Education
High school diploma or equivalent required; bachelor's degree in business, fashion retail or a related discipline preferred.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.
Culture
Kate Spade cultivates a creative, client-centric retail culture that values distinctive design and playful elegance. Employees are expected to deliver refined service while operating within a collaborative, performance-oriented environment supported by the global scale of the Tapestry group.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.