Kate Spade Lead Client Relations Associate

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Location
New YorkNew YorkUSA
Seniority
Mid-Level
Posted
Apr 1, 2026

About Kate Spade

Kate Spade is an American contemporary luxury brand known for its spirited, colorful handbags, accessories and lifestyle products. As part of the Tapestry group, the brand combines accessible luxury with a strong emphasis on distinctive design and elevated customer experience across global retail and wholesale channels.

Kate Spade Associate III — New York, NY. Join the retail team to deliver luxury client service, drive sales and uphold brand presentation.

Role & Responsibilities

  • Deliver exceptional, boutique-level client service through proactive engagement, personalised styling and follow-up to cultivate loyalty and repeat business.
  • Consistently achieve and exceed individual and store sales targets through effective upselling, cross-selling and educated product recommendations.
  • Maintain outstanding product knowledge and communicate brand heritage, craftsmanship and seasonal narratives to customers.
  • Execute point-of-sale transactions, process returns and exchanges, and manage accurate cash handling and sales reconciliation.
  • Support visual merchandising standards including storefront presentation, fixture maintenance and on-floor styling to uphold brand aesthetics.
  • Participate in inventory control activities: receiving, stock replenishment, cycle counts and loss-prevention procedures.
  • Use CRM and clienteling practices to build and maintain customer records, coordinate private appointments and manage follow-up communications.
  • Collaborate with store leadership on promotions, event execution and daily operational tasks to ensure a seamless customer experience.

Qualifications

  • Proven retail sales experience in premium or lifestyle brands; track record of meeting or exceeding sales targets.
  • Professional presentation and polished interpersonal skills appropriate for a luxury retail environment.
  • Flexible availability including evenings, weekends and holiday periods.
  • Strong numeracy and administrative capability for accurate till operation and stock management.
  • Ability to work collaboratively within a fast-paced retail team and adapt to changing commercial priorities.

Skills

Clienteling Visual merchandising Cash handling and POS transactions Inventory control and stock replenishment Customer relationship management Upselling and suggestive selling Loss-prevention awareness

Experience

Typically 2+ years of hands-on retail experience with at least some exposure to premium, designer or lifestyle brands; demonstrable history of meeting sales objectives and delivering high-touch client service.

Education

High school diploma or equivalent; post-secondary education in retail, fashion, business or related field preferred but not required.

Workplace

This position is based in New York, New York, USA.

Culture

Kate Spade fosters a creative, design-forward workplace that values playful sophistication and individual expression. The retail environment emphasises collaborative teamwork, customer-centric service and opportunities for professional development within the broader Tapestry organization.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Kate Spade, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Sales Associate», «Senior Sales Associate», «Client Advisor», «Retail Sales Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.