Kate Spade Keyholder

Location
Seniority Supervisor
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Kate Spade — Keyholder in New York, NY: lead store opening/closing, drive sales and deliver a luxury client experience.

Overview

Kate Spade is an internationally recognised lifestyle and accessories brand known for its playful, modern aesthetic and emphasis on bold color and thoughtful design. As part of the Tapestry portfolio, Kate Spade operates within a multi-brand luxury retail group that prioritizes design-led product, elevated customer service and structured career development for retail teams.

Role & Responsibilities

  • Open and close the store, ensuring security procedures, cash handling and reconciliation are executed accurately.
  • Lead the sales floor in the store manager’s absence: drive daily sales targets, coach and motivate sales associates, and manage shift-level staffing and priorities.
  • Deliver exceptional clienteling through personalised service, follow-up, and maintenance of client records to grow repeat business.
  • Maintain visual merchandising standards and floor inventory levels; execute store resets and receive merchandise according to brand guidelines.
  • Support loss-prevention and operational compliance initiatives, including accurate point-of-sale transaction processing and adherence to company policies.
  • Participate in stock counts, returns and transfers; escalate inventory discrepancies and suggest process improvements to management.

Qualifications

  • Previous retail experience in fashion, accessories or luxury goods; prior keyholder or supervisory experience preferred.
  • Demonstrable track record of meeting or exceeding sales targets and delivering excellent client service.
  • Reliable availability including nights, weekends and holiday periods.
  • Strong numeracy and proven cash-handling experience.
  • Professional presentation, strong interpersonal skills and ability to lead by example on the sales floor.

Skills

Clienteling Visual merchandising Cash handling and POS operation Inventory management Loss prevention Team coaching and shift coordination

Experience

Typically requires 1–3 years of retail experience, with demonstrable success in customer service and retail sales; prior experience in a supervisory or keyholder role is preferred.

Education

High school diploma or equivalent.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.

Culture

Kate Spade cultivates a creative, design-forward retail culture that values spirited product storytelling and attentive customer relationships. Operating within the Tapestry group, the brand combines boutique-level aesthetic with structured retail training and cross-brand development opportunities.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.