Kate Spade Retail Supervisor
- Location
- Merrimack New Hampshire USA
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $16–24.75/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 1, 2026
About Kate Spade
Kate Spade is a globally recognised lifestyle brand known for its modern, colorful approach to accessories, handbags and ready-to-wear. Operated within the Tapestry portfolio, the brand balances playful design with premium retail experiences and a commitment to creative, client-focused merchandising.
Kate Spade New York seeks a Retail Supervisor to drive store productivity and profitability through exceptional floor leadership, team development, and adherence to brand standards. This role supports store leadership in creating a customer-first, high-energy sales environment by modeling brand service behaviors, coaching team performance against KPI targets, managing client relationships, and overseeing operational compliance including cash handling, inventory management, and opening/closing procedures.
Role & Responsibilities
- Drive personal sales performance while leading the team to achieve sales and KPI targets; analyze metrics and implement best practices to improve results and efficiency
- Build client relationships through proactive outreach and Kate Spade service standards; ensure exceptional in-store and after-sales experiences; lead proactive outreach to drive repeat business and VIP retention
- Model Kate Spade service behaviors and set the tone on the sales floor, creating conversations and facilitating needs discovery
- Coach team on goals and performance; support recruitment, onboarding, role modeling, and ongoing training
- Provide feedback to store leadership on individual performance and development needs; act as an advocate for the team
- Foster an inclusive, equitable, and diverse culture that empowers teams to thrive authentically
- Perform and supervise opening/closing procedures including cash handling, bank deposits, register operations, and securing the facility (key-holding responsibilities)
- Accurately process POS transactions and inventory functions (transfers, receiving, shipments, repairs, damages) to maintain inventory integrity
- Keep an organized stockroom and direct timely replenishment to ensure availability on the sales floor
- Drive omni-channel and virtual selling initiatives, including live-stream shopping
- Promote brand-safe social media engagement and awareness of trends
- Lead customer data capture to grow loyalty and repeat purchases
Qualifications
- 2+ years of experience in a retail service environment in a management or floor leadership role (luxury/premium or comparable retail preferred)
- Strong written and verbal communication skills; detail-oriented, proactive, and able to multi-task and prioritize effectively
- Ability to communicate effectively with customers and staff and confidently navigate the sales floor
- Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook
- Social media literacy and understanding of platform trends
- Comfort with omni-channel/virtual selling tools and clienteling systems
- Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom
- Demonstrates competencies: Courage, Creativity, Customer Focus, Dealing with Ambiguity, Drive for Results, Interpersonal Savvy, Learning on the Fly, Strategic Agility, Developing Direct Reports, Building Effective Teams
Skills
Experience
2+ years of retail management or floor leadership experience in luxury, premium, or comparable retail environments
Education
A combination of relevant education and retail management experience will be considered
Workplace
The role is situated in Merrimack, New Hampshire, USA — conveniently close to Boston.
Compensation
The base compensation for this position ranges from USD 16 to USD 24.75 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(k), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance
Culture
Kate Spade fosters a creative, design-led retail culture that prizes polished client experiences and vibrant visual storytelling. The brand emphasises professional development and collaborative teamwork within a fast-paced, customer-centric environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Kate Spade, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Floor Supervisor», «Sales Supervisor», «Store Supervisor», «Retail Operations Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.