Kate Spade Deputy Store Manager
Kate Spade — Assistant Store Leader in New York, NY. Lead retail sales, coach the team and deliver the signature Kate Spade customer experience.
Overview
Kate Spade is a globally recognised lifestyle and accessories brand known for its contemporary, playful aesthetic and refined craftsmanship. Operating within the Tapestry, Inc. portfolio, Kate Spade combines a strong retail network with a focus on elevated customer service, creative merchandising and continuous development of retail talent.
Role & Responsibilities
- Support the Store Leader in achieving and exceeding sales targets through daily coaching, floor presence and performance management.
- Deliver exceptional clienteling and ensure a consistent, signature Kate Spade customer experience across all touchpoints.
- Coach, mentor and develop sales associates through on-the-job training, product knowledge sessions and formal feedback.
- Oversee daily store operations including opening/closing procedures, cash handling, POS reconciliation and visual merchandising standards.
- Manage inventory processes: stock replenishment, cycle counts, receiving, returns and shrinkage prevention.
- Enforce loss-prevention, safety and operational compliance in line with company policies.
- Assist with scheduling, labour management and short‑term rostering to align staffing to business needs and traffic patterns.
- Handle customer escalations and complex service issues with diplomacy, escalating to the Store Leader as required.
- Contribute to local marketing and promotional execution, in-store visual displays and event readiness.
Qualifications
- Proven retail supervisory experience, preferably in fashion, accessories or luxury retail.
- Demonstrated ability to lead a sales team, coach to targets and drive measurable performance improvements.
- Excellent interpersonal and communication skills with a client-focused mindset.
- Strong organisational skills and attention to visual merchandising and operational detail.
- Availability to work retail hours including weekends, evenings and seasonal peaks.
- Legal authorization to work in the United States.
Skills
Experience
Typically 3+ years of retail experience with at least 1 year in a supervisory or assistant manager capacity; prior experience in fashion or luxury retail strongly preferred.
Education
High school diploma or equivalent required; bachelor's degree in business, retail management or a related field preferred.
Workplace
The successful candidate will be located in New York, New York, USA. 1.629 luxury roles are listed in New York on Cerulean, 1154 posted in the last 48 hours. Across the New York region, Cerulean lists 1.748 open positions — 1172 listed in the past two days. Cerulean currently advertises 3.470 open roles in USA, including 1322 added in the last 48 hours.
Culture
Kate Spade fosters a creative, client-centric retail culture that celebrates individuality and polished design. As part of the Tapestry group, the brand emphasises professional development for store leaders, collaborative teamwork and a strong commitment to delivering memorable customer experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.