Kate Spade Customer Relations Associate

Closed The candidacy window for this position at Kate Spade has closed.

While this position is no longer receiving submissions as of April 16, 2026, we invite you to explore further opportunities at Kate Spade or browse all open roles.

Continue Your Search

We invite you to review more currently available roles:

Location
New YorkNew YorkUSA
Seniority
Entry-Level
Posted
Apr 1, 2026

About Kate Spade

Kate Spade is a globally recognised luxury lifestyle brand known for its colorful, contemporary aesthetic across handbags, accessories and ready-to-wear. The label operates within the Tapestry portfolio and combines design-led creativity with a commercial retail network of boutiques and wholesale partners. As an employer, Kate Spade values polished brand presentation, client-centric service and attention to product detail.

Kate Spade in New York, NY seeks a Sales Associate to deliver luxury retail service, clienteling and merchandising in a boutique environment.

Role & Responsibilities

  • Deliver exceptional, personalised client service and build lasting relationships through proactive clienteling and follow-up.
  • Achieve and exceed individual and store sales targets through consultative selling and product expertise.
  • Maintain boutique presentation and visual merchandising to brand standards, ensuring a compelling customer experience.
  • Operate the point-of-sale (POS) system accurately; process transactions, returns and exchanges; and handle cash responsibly.
  • Support inventory management activities including stock replenishment, receiving, and regular stock counts.
  • Respond professionally to customer enquiries and resolve service issues while escalating complex cases to management.
  • Support in-store events, product launches and client outreach activities as required.

Qualifications

  • Previous retail experience, preferably 1–2 years in luxury, premium or contemporary fashion accessories.
  • Proven ability to build and maintain client relationships and to deliver personalised service.
  • Strong communication skills, professional presentation and a customer-first attitude.
  • Flexible availability including evenings, weekends and peak retail periods.
  • Right to work in the United States (local work authorization required).

Skills

Clienteling Luxury retail sales Visual merchandising Point-of-sale (POS) systems Inventory management Cash handling and basic retail math

Experience

Typically 1–2 years of frontline retail experience, ideally within luxury or premium accessory brands, with a demonstrable record of meeting sales KPIs and delivering high-touch customer service.

Education

High school diploma or equivalent; vocational or fashion-related training preferred but not required.

Workplace

The successful candidate will be located in New York, New York, USA.

Culture

Kate Spade fosters a creative, customer-focused retail culture that prizes polished presentation and joyful design. Team environments are collaborative and client-centric, with emphasis on professional development within a global luxury brand family (Tapestry).

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Kate Spade, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Associate», «Client Advisor», «Sales Advisor», «Retail Sales Associate», «Boutique Sales Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.