Kate Spade Customer Relations Associate

Location
Seniority Entry-Level
Posted ✦ Today
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Kate Spade in New York, NY seeks a Sales Associate to deliver luxury retail service, clienteling and merchandising in a boutique environment.

Overview

Kate Spade is a globally recognised luxury lifestyle brand known for its colorful, contemporary aesthetic across handbags, accessories and ready-to-wear. The label operates within the Tapestry portfolio and combines design-led creativity with a commercial retail network of boutiques and wholesale partners. As an employer, Kate Spade values polished brand presentation, client-centric service and attention to product detail.

Role & Responsibilities

  • Deliver exceptional, personalised client service and build lasting relationships through proactive clienteling and follow-up.
  • Achieve and exceed individual and store sales targets through consultative selling and product expertise.
  • Maintain boutique presentation and visual merchandising to brand standards, ensuring a compelling customer experience.
  • Operate the point-of-sale (POS) system accurately; process transactions, returns and exchanges; and handle cash responsibly.
  • Support inventory management activities including stock replenishment, receiving, and regular stock counts.
  • Respond professionally to customer enquiries and resolve service issues while escalating complex cases to management.
  • Support in-store events, product launches and client outreach activities as required.

Qualifications

  • Previous retail experience, preferably 1–2 years in luxury, premium or contemporary fashion accessories.
  • Proven ability to build and maintain client relationships and to deliver personalised service.
  • Strong communication skills, professional presentation and a customer-first attitude.
  • Flexible availability including evenings, weekends and peak retail periods.
  • Right to work in the United States (local work authorization required).

Skills

Clienteling Luxury retail sales Visual merchandising Point-of-sale (POS) systems Inventory management Cash handling and basic retail math

Experience

Typically 1–2 years of frontline retail experience, ideally within luxury or premium accessory brands, with a demonstrable record of meeting sales KPIs and delivering high-touch customer service.

Education

High school diploma or equivalent; vocational or fashion-related training preferred but not required.

Workplace

The successful candidate will be located in New York, New York, USA. 1.629 luxury roles are listed in New York on Cerulean, 1154 posted in the last 48 hours. Across the New York region, Cerulean lists 1.748 open positions — 1172 listed in the past two days. Cerulean currently advertises 3.470 open roles in USA, including 1322 added in the last 48 hours.

Culture

Kate Spade fosters a creative, customer-focused retail culture that prizes polished presentation and joyful design. Team environments are collaborative and client-centric, with emphasis on professional development within a global luxury brand family (Tapestry).

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.