Kate Spade Customer Experience Supervisor

Location
Seniority Supervisor
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Kate Spade — New York, NY — Store Supervisor. Lead the sales team, uphold visual standards and deliver premium client service in a flagship retail environment.

Overview

Kate Spade is a globally recognised lifestyle and fashion house known for its modern, playful aesthetic and accessible luxury accessories and ready-to-wear. The brand operates within the Tapestry, Inc. portfolio and combines distinctive product design with immersive retail and digital experiences. As an employer, Kate Spade offers roles across retail, design and corporate functions with an emphasis on customer-facing excellence and brand-driven presentation.

Role & Responsibilities

  • Lead and motivate the sales team to achieve daily, weekly and monthly sales targets and KPIs.
  • Deliver an elevated client experience through proactive clienteling, personalised service and conflict resolution.
  • Coach, develop and schedule store staff; conduct regular performance feedback and training sessions.
  • Own visual merchandising standards and ensure the store reflects brand guidelines and seasonal directives.
  • Manage operational tasks including cash handling, POS reconciliation, inventory control and receiving.
  • Implement loss-prevention procedures and ensure compliance with corporate policies and opening/closing protocols.
  • Prepare and submit accurate sales and operational reports; escalate issues to district management as required.

Qualifications

  • Proven leadership in a retail environment with direct supervisory responsibility.
  • Demonstrable track record of meeting sales targets and coaching teams to improve performance.
  • Excellent interpersonal skills with a focus on client service and relationship building.
  • Flexible availability, including evenings, weekends and holiday periods.
  • Strong attention to detail in merchandising, cash handling and store operations.

Skills

Team leadership Coaching and mentoring Clienteling and customer relationship management Visual merchandising Inventory management Loss prevention Cash handling / POS operations Staff scheduling and labour management Sales performance analysis

Experience

Typically 1–3 years of retail experience with at least 1 year in a supervisory or lead role; experience within a luxury or premium fashion brand is highly desirable.

Education

High school diploma or equivalent required; associate or bachelor's degree in business, hospitality or a related field preferred but not required.

Workplace

The successful candidate will be located in New York, New York, USA. 1.629 luxury roles are listed in New York on Cerulean, 1154 posted in the last 48 hours. Across the New York region, Cerulean lists 1.748 open positions — 1172 listed in the past two days. Cerulean currently advertises 3.470 open roles in USA, including 1322 added in the last 48 hours.

Culture

Kate Spade cultivates a vibrant, design-led retail culture that values creativity, inclusivity and exceptional client service. The workplace emphasises collaborative team dynamics, continuous learning and a strong brand identity expressed through store experience and merchandising.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.