Kate Spade Customer Experience Specialist

Location
Seniority Mid-Level
Posted ✦ Today
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Kate Spade Sales Associate in New York — boutique sales role focused on client service, merchandising and achieving sales targets.

Overview

Kate Spade is an American lifestyle brand renowned for its playful, design-forward handbags, accessories and ready-to-wear. The label operates global boutiques and wholesale channels and is part of Tapestry, Inc., a multinational house that includes several luxury and premium fashion brands. As an employer, Kate Spade emphasizes elevated client service, product-driven storytelling and a polished retail experience.

Role & Responsibilities

  • Deliver exceptional, personalized client service to drive conversion and lifetime value; build and sustain client relationships through proactive clienteling and follow-up.
  • Achieve and exceed individual sales targets and store KPIs through disciplined selling, merchandising and inventory awareness.
  • Operate point-of-sale systems accurately, process transactions and manage returns, exchanges and gift services in line with company policy.
  • Maintain boutique standards: visual merchandising, product presentation, housekeeping and replenishment to brand visual guidelines.
  • Support stock management activities including receiving, pricing, stock counts and replenishment; escalate discrepancies and follow loss-prevention procedures.
  • Participate in events, trunk shows and local marketing initiatives; collaborate with the store team on promotional rollouts and product launches.

Qualifications

  • Proven retail sales performance, preferably within premium or accessible-luxury fashion or accessories.
  • Excellent interpersonal and communication skills with a client-first orientation.
  • Comfortable with POS systems, cash handling and basic merchandising tasks; strong attention to detail.
  • Availability to work a flexible schedule including evenings, weekends and peak retail periods.
  • Professional presentation consistent with a luxury brand image.

Skills

Clienteling Point-of-sale (POS) operations Visual merchandising Inventory management Cash handling Upselling and cross-selling techniques

Experience

Typically 1–3 years of frontline retail experience, ideally within a fashion or accessories brand; demonstrable sales achievements and familiarity with luxury customer expectations.

Education

High school diploma or equivalent required; post-secondary studies in fashion, retail or business preferred.

Workplace

The successful candidate will be located in New York, New York, USA. 1.629 luxury roles are listed in New York on Cerulean, 1154 posted in the last 48 hours. Across the New York region, Cerulean lists 1.748 open positions — 1172 listed in the past two days. Cerulean currently advertises 3.470 open roles in USA, including 1322 added in the last 48 hours.

Culture

Kate Spade promotes a spirited, design-led retail environment where creativity and warmth are central to the customer experience. Team members are expected to blend commercial rigor with upbeat, approachable service that reflects the brand's aesthetic.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.