Kate Spade Clienteling Specialist
Kate Spade — New York: Sales Support Associate role supporting store sales, clienteling and omnichannel operations.
Overview
Kate Spade is a globally recognised luxury lifestyle brand known for its spirited, modern design language across handbags, accessories and ready-to-wear. The label is part of Tapestry, Inc., a multi-brand luxury house that invests in design-led, customer-centric retail and omnichannel experiences.
Role & Responsibilities
- Provide high-touch client service and support sales advisors to achieve individual and store revenue targets through personalised clienteling and in-store conversion tactics.
- Process retail transactions, returns and exchanges accurately; perform cash handling and end-of-day reconciliation following company procedures.
- Support omnichannel fulfilment (in-store pickup, ship-from-store, returns) and maintain accurate inventory records through cycle counts and stock replenishment.
- Execute visual merchandising standards and assist in floor moves, product launches and promotional displays to maximise sell-through.
- Prepare and maintain sales reports, KPIs and client records; escalate trends and stock issues to store management.
- Assist with onboarding and informal coaching of junior sales staff; act as a point of contact for operational enquiries during shifts.
- Uphold loss-prevention, operational and brand presentation standards at all times.
Qualifications
- Proven retail experience, preferably in a luxury or premium fashion brand.
- Demonstrable client service and clienteling skills with an ability to build long‑term relationships.
- Strong numeracy and accuracy for cash handling, POS transactions and inventory reconciliation.
- Ability to execute visual merchandising guidelines and maintain presentation standards.
- Flexible availability including weekends, holidays and peak seasonal periods.
Skills
Experience
Typically requires 2–4 years of progressive retail experience, ideally within luxury or premium fashion; prior exposure to omnichannel operations and high-value client service is advantageous.
Education
High school diploma or equivalent required; post-secondary education in fashion, retail management or business is preferred.
Workplace
The role is situated in New York, New York, USA. There are currently 1.625 open positions in New York on Cerulean, with 1148 added recently. Within New York, Cerulean currently features 1.746 open roles, including 1169 recent additions. Across USA, Cerulean lists 3.480 open roles — 1337 of them newly added.
Culture
Kate Spade cultivates a creative, design-forward workplace that prizes polished customer service and spirited brand expression. As part of Tapestry, employees benefit from cross-brand development opportunities and a retail culture focused on craftsmanship, collaboration and elevated client experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.