Kate Spade Client Support Specialist

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Location
New YorkNew YorkUSA
Seniority
Mid-Level
Posted
Apr 1, 2026

About Kate Spade

Kate Spade is a design-led lifestyle brand known for its playful, modern aesthetic across handbags, accessories and ready-to-wear. The label operates within Tapestry, Inc., combining global retail reach with an emphasis on crafted product, strong visual identity and elevated customer service across boutiques and omnichannel platforms.

Kate Spade in New York City is hiring a Sales Support Associate to deliver luxury client service and support store operations.

Role & Responsibilities

  • Provide high-quality client service across sales channels, executing seamless in-store and post‑sale experiences including returns, exchanges and follow-up communications.
  • Support daily store operations: process transactions, manage stock replenishment, conduct inventory counts and coordinate visual merchandising standards.
  • Maintain and update clienteling and CRM records to cultivate repeat business and personalised outreach.
  • Prepare and deliver sales reporting and performance metrics to store leadership; assist with KPI tracking and corrective action plans.
  • Serve as first point of escalation for complex customer enquiries and liaise with regional operations, e‑commerce and distribution teams to resolve issues.
  • Coach and mentor junior sales colleagues on product knowledge, clienteling techniques and POS procedures when required.

Qualifications

  • Proven track record in retail customer service, ideally within premium or luxury fashion.
  • Exceptional interpersonal and verbal communication skills, with strong clienteling and relationship‑building ability.
  • Demonstrable numeracy and attention to detail for cash handling, stock reconciliation and sales reporting.
  • Ability to work flexible retail hours, including evenings, weekends and peak seasonal periods.
  • Professional presentation and a strong alignment with the Kate Spade brand aesthetic and customer experience standards.

Skills

Point-of-Sale (POS) systems Salesforce CRM Microsoft Excel Microsoft Outlook

Experience

Typically 3+ years of progressive experience in retail sales or sales support roles, preferably within premium or luxury fashion brands; experience with clienteling and CRM-driven sales strategies is expected.

Education

High school diploma or equivalent required; bachelor's degree in business, retail management or a related field preferred.

Workplace

This position is based in New York, New York, USA.

Culture

Kate Spade cultivates a creative, customer-centric retail culture that values design, optimism and meticulous service. The workplace blends boutique-level hospitality with the operational rigor of a global lifestyle brand, encouraging collaboration and personal development within a fast-paced retail environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Kate Spade, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Support Associate», «Retail Sales Support Advisor», «Customer Experience Associate», «Store Operations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.