Kate Spade Client Support Specialist
Kate Spade in New York City is hiring a Sales Support Associate to deliver luxury client service and support store operations.
Overview
Kate Spade is a design-led lifestyle brand known for its playful, modern aesthetic across handbags, accessories and ready-to-wear. The label operates within Tapestry, Inc., combining global retail reach with an emphasis on crafted product, strong visual identity and elevated customer service across boutiques and omnichannel platforms.
Role & Responsibilities
- Provide high-quality client service across sales channels, executing seamless in-store and post‑sale experiences including returns, exchanges and follow-up communications.
- Support daily store operations: process transactions, manage stock replenishment, conduct inventory counts and coordinate visual merchandising standards.
- Maintain and update clienteling and CRM records to cultivate repeat business and personalised outreach.
- Prepare and deliver sales reporting and performance metrics to store leadership; assist with KPI tracking and corrective action plans.
- Serve as first point of escalation for complex customer enquiries and liaise with regional operations, e‑commerce and distribution teams to resolve issues.
- Coach and mentor junior sales colleagues on product knowledge, clienteling techniques and POS procedures when required.
Qualifications
- Proven track record in retail customer service, ideally within premium or luxury fashion.
- Exceptional interpersonal and verbal communication skills, with strong clienteling and relationship‑building ability.
- Demonstrable numeracy and attention to detail for cash handling, stock reconciliation and sales reporting.
- Ability to work flexible retail hours, including evenings, weekends and peak seasonal periods.
- Professional presentation and a strong alignment with the Kate Spade brand aesthetic and customer experience standards.
Skills
Experience
Typically 3+ years of progressive experience in retail sales or sales support roles, preferably within premium or luxury fashion brands; experience with clienteling and CRM-driven sales strategies is expected.
Education
High school diploma or equivalent required; bachelor's degree in business, retail management or a related field preferred.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.
Culture
Kate Spade cultivates a creative, customer-centric retail culture that values design, optimism and meticulous service. The workplace blends boutique-level hospitality with the operational rigor of a global lifestyle brand, encouraging collaboration and personal development within a fast-paced retail environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.