Kate Spade Client Services Associate — Temporary
Kate Spade in New York seeks a Temporary Associate to provide boutique customer service, sales support and visual merchandising in a retail setting.
Overview
Kate Spade is a globally recognised lifestyle and accessories brand known for its colorful, modern aesthetic and playful design sensibility. The label operates an international retail network of boutiques and outlets and is part of Tapestry, Inc., a parent company that includes other prominent luxury and premium fashion houses. As an employer, Kate Spade places emphasis on polished customer service, visual merchandising, and delivering a distinctive in-store brand experience.
Role & Responsibilities
- Deliver attentive, personalised service to boutique clients to meet daily sales targets and cultivate long-term customer relationships.
- Operate the point-of-sale system accurately, process transactions, returns and exchanges, and reconcile cash drawer at shift end.
- Support visual merchandising standards: maintain floor sets, replenish displays, and ensure product presentation aligns with brand guidelines.
- Manage stockroom operations including receiving, tagging, pricing, and replenishment of merchandise.
- Assist with inventory counts and basic loss-prevention procedures to protect retail assets.
- Respond promptly to customer inquiries by phone and in-person, and escalate product or service issues to management when necessary.
- Participate in opening/closing procedures and maintain boutique housekeeping and safety standards.
- Adapt to changing priorities in a fast-paced retail environment and support ad hoc events, promotions or pop-ups.
Qualifications
- High school diploma or equivalent.
- Right to work in the United States without sponsorship.
- Availability for flexible shifts, including nights, weekends and holidays as required for a temporary assignment.
- Excellent interpersonal and communication skills with a focus on client service.
- Demonstrable numeracy and accuracy for cash handling and POS transactions.
- Ability to stand for extended periods and lift up to 25 kg (55 lbs) intermittently.
Skills
Experience
Entry-level retail experience; 0–2 years of store or customer-facing experience preferred. Prior exposure to premium or luxury brands is advantageous but not required.
Education
High school diploma or equivalent.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.
Culture
Kate Spade cultivates a vibrant, design-led retail culture where creativity and attention to detail are rewarded. Team members are expected to deliver refined customer experiences within a collaborative boutique environment, reflecting the brand's playful yet polished identity under the Tapestry group.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.