Kate Spade Client Relations Specialist
- Seniority
- Senior
- Posted
- Apr 1, 2026
About Kate Spade
Kate Spade is a global lifestyle brand known for its colorful, modern approach to handbags, accessories and ready-to-wear. Operating within the Tapestry portfolio, the brand emphasizes thoughtful design, approachable luxury and elevated customer service across retail and wholesale channels.
Kate Spade in New York is hiring a Senior Sales Associate (Sales Associate III) to deliver luxury client experiences and drive store sales.
Role & Responsibilities
- Deliver an exemplary luxury retail experience through proactive clienteling, personalised service and impeccable presentation to drive store KPIs and repeat business.
- Achieve and exceed individual and store sales targets by upselling, cross-selling and converting high-value clients; manage VIP appointments and private shopping experiences.
- Mentor and coach junior sales staff on selling techniques, product knowledge and brand standards to elevate overall team performance.
- Maintain visual merchandising and brand floor standards, execute product resets and ensure inventory is replenished and accurately presented.
- Operate POS and complete cash handling, end-of-day reconciliation and basic sales reporting; support loss-prevention procedures and store opening/closing duties.
- Collaborate with store management on events, local marketing initiatives and CRM-driven campaigns to maximise client engagement.
Qualifications
- Minimum 3 years of retail sales experience, ideally within premium or luxury fashion.
- Proven track record of meeting or exceeding sales targets and building long-term client relationships.
- Excellent verbal communication, presentation skills and a polished, client-focused demeanour.
- Flexible availability, including evenings, weekends and holidays; ability to work retail shift patterns.
- Right to work in the United States (or local jurisdiction of the store).
Skills
Experience
Several years of front-line retail experience with progressive responsibility; experience in luxury or premium lifestyle brands preferred and experience mentoring or leading small teams is advantageous.
Education
High school diploma or equivalent required; vocational training or a degree in fashion, retail or business is preferred.
Workplace
This position is based in New York, New York, USA.
Culture
Kate Spade cultivates a creative, optimistic and client-centric workplace that values design, collaboration and authentic service. As part of the Tapestry family, the brand combines the resources of a global luxury group with a distinctive, playful brand spirit.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Kate Spade, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Senior Sales Associate», «Senior Sales Associate», «Client Advisor», «Lead Sales Associate», «Retail Sales Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.