Kate Spade Client Relations Specialist

Location
Seniority Senior
Posted ✦ Today
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Kate Spade in New York is hiring a Senior Sales Associate (Sales Associate III) to deliver luxury client experiences and drive store sales.

Overview

Kate Spade is a global lifestyle brand known for its colorful, modern approach to handbags, accessories and ready-to-wear. Operating within the Tapestry portfolio, the brand emphasizes thoughtful design, approachable luxury and elevated customer service across retail and wholesale channels.

Role & Responsibilities

  • Deliver an exemplary luxury retail experience through proactive clienteling, personalised service and impeccable presentation to drive store KPIs and repeat business.
  • Achieve and exceed individual and store sales targets by upselling, cross-selling and converting high-value clients; manage VIP appointments and private shopping experiences.
  • Mentor and coach junior sales staff on selling techniques, product knowledge and brand standards to elevate overall team performance.
  • Maintain visual merchandising and brand floor standards, execute product resets and ensure inventory is replenished and accurately presented.
  • Operate POS and complete cash handling, end-of-day reconciliation and basic sales reporting; support loss-prevention procedures and store opening/closing duties.
  • Collaborate with store management on events, local marketing initiatives and CRM-driven campaigns to maximise client engagement.

Qualifications

  • Minimum 3 years of retail sales experience, ideally within premium or luxury fashion.
  • Proven track record of meeting or exceeding sales targets and building long-term client relationships.
  • Excellent verbal communication, presentation skills and a polished, client-focused demeanour.
  • Flexible availability, including evenings, weekends and holidays; ability to work retail shift patterns.
  • Right to work in the United States (or local jurisdiction of the store).

Skills

Clienteling Upselling and conversion techniques Visual merchandising Cash handling and POS operation Inventory control and stock replenishment Coaching and mentoring junior staff Basic sales reporting and CRM familiarity

Experience

Several years of front-line retail experience with progressive responsibility; experience in luxury or premium lifestyle brands preferred and experience mentoring or leading small teams is advantageous.

Education

High school diploma or equivalent required; vocational training or a degree in fashion, retail or business is preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Kate Spade cultivates a creative, optimistic and client-centric workplace that values design, collaboration and authentic service. As part of the Tapestry family, the brand combines the resources of a global luxury group with a distinctive, playful brand spirit.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.