- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $16–24.75/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 1, 2026
About Kate Spade
Kate Spade is an American lifestyle brand known for its playful, modern-luxury aesthetic across handbags, accessories and ready-to-wear. The label operates globally within the Tapestry group and is recognised for strong retail presentation, brand storytelling and an emphasis on distinctive customer experiences.
Kate Spade New York seeks a Sales Supervisor to drive store productivity and profitability through exceptional floor leadership, team coaching, and client relationship development. This role requires creating a customer-first, high-energy sales environment while maintaining operational excellence, cash handling, and inventory management. The Supervisor acts as a brand ambassador, modeling Kate Spade service standards and fostering an inclusive team culture.
Role & Responsibilities
- Drive personal sales performance while leading the team to achieve sales and key performance indicator (KPI) targets; analyze metrics and implement best practices to improve results and efficiency
- Build and maintain client relationships through proactive outreach aligned with Kate Spade service standards; ensure exceptional in-store and after-sales experiences; lead outreach initiatives to drive repeat business and VIP retention
- Model Kate Spade service behaviors ('host of the party'—meet, greet, create conversations), setting the scene for strong relationships and needs discovery
- Coach team members on goals and performance; support recruitment, onboarding, role modeling, and ongoing training and development
- Provide feedback to store leadership on individual performance and development needs; act as an advocate for the team
- Foster an inclusive, equitable, and diverse culture that empowers teams to thrive authentically
- Perform and supervise opening and closing procedures: cash handling, bank deposits, register operations, and securing the facility (key-holding responsibilities)
- Accurately process point-of-sale (POS) transactions and inventory functions including transfers, receiving, shipments, repairs, and damages to maintain inventory integrity
- Keep an organized stockroom; direct timely replenishment to ensure availability on the sales floor
- Drive omni-channel and virtual selling initiatives, including live-stream shopping
- Promote brand-safe social media engagement and awareness of trends
- Lead customer data capture to grow loyalty and repeat purchases
Qualifications
- 2+ years of experience in a retail service environment in a management or floor leadership role (luxury or premium retail preferred); a combination of education and experience will be considered
- Strong written and verbal communication skills; detail-oriented, proactive, and able to multi-task and prioritize effectively
- Ability to communicate effectively with customers and staff and confidently navigate the sales floor
- Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook
- Social media literacy and understanding of platform trends
- Comfort with omni-channel and virtual selling tools and clienteling systems
- Strong English language proficiency
- Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally), and to climb, bend, kneel, and maneuver the sales floor and stockroom
- Ability to work a flexible schedule to meet business needs, including nights, weekends, peak season, and high-traffic retail days (including public holidays)
Skills
Experience
2+ years of experience in a retail service environment in a management or floor leadership role, preferably in luxury or premium retail. Experience in team coaching, customer relationship development, cash handling, and operational procedures is essential.
Education
High school diploma or equivalent; additional education in retail management, business, or a related field is advantageous but not required.
Workplace
The successful candidate will be located in Tampa, Florida, USA.
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Compensation
The base compensation for this position ranges from USD 16 to USD 24.75 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, and Tuition assistance.
Culture
Kate Spade fosters a creative, design-led retail environment where storytelling and elevated client service sit at the core of daily operations. As part of the Tapestry portfolio, the brand places value on collaborative teams, brand stewardship and opportunities for internal development within a global retail network.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Kate Spade, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Floor Supervisor», «Retail Supervisor», «Sales Floor Leader», «Store Operations Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.