Kate Spade Client Experience Supervisor

Location
Seniority Supervisor
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Kate Spade in New York is hiring a Store Supervisor to lead store teams, drive sales and ensure outstanding client service.

Overview

Kate Spade is an American lifestyle brand known for its playful, modern-luxury aesthetic across handbags, accessories and ready-to-wear. The label operates globally within the Tapestry group and is recognised for strong retail presentation, brand storytelling and an emphasis on distinctive customer experiences.

Role & Responsibilities

  • Lead and motivate the sales team to achieve daily and monthly sales targets and KPIs.
  • Coach and develop associates through on-the-floor training, performance feedback and structured coaching conversations.
  • Deliver exceptional clienteling and customer service standards, resolving escalated client issues with diplomacy.
  • Oversee daily store operations including cash handling, opening/closing procedures, shift scheduling and loss-prevention practices.
  • Execute visual merchandising and product presentation to brand standards and support merchandising resets and launches.
  • Manage inventory activities such as stock replenishment, cycle counts and receiving to maintain merchandise integrity.
  • Produce routine sales and operational reports and communicate insights to store management.

Qualifications

  • Minimum 2 years of supervisory experience in retail; luxury or premium fashion retail preferred.
  • Proven ability to lead a small retail team and drive measurable sales performance.
  • Strong interpersonal and communication skills with a client-focused mindset.
  • Demonstrated competence in cash handling, inventory control and loss-prevention procedures.
  • Flexible availability including weekends, evenings and public holidays as required by retail hours.

Skills

Team leadership and coaching Clienteling and customer service excellence Visual merchandising execution Sales performance management and KPI reporting Inventory control and stock management Cash handling and till reconciliation Loss prevention best practices Point-of-sale (POS) systems Microsoft Excel

Experience

At least two years of hands-on retail supervisory experience, preferably within a luxury or premium fashion environment, with a track record of meeting sales targets and developing store talent.

Education

High school diploma or equivalent; post-secondary education in business, retail management or a related field preferred.

Workplace

The successful candidate will be located in New York, New York, USA. 1.625 luxury roles are listed in New York on Cerulean, 1148 posted in the last 48 hours. Across the New York region, Cerulean lists 1.746 open positions — 1169 listed in the past two days. Cerulean currently advertises 3.480 open roles in USA, including 1337 added in the last 48 hours.

Culture

Kate Spade fosters a creative, design-led retail environment where storytelling and elevated client service sit at the core of daily operations. As part of the Tapestry portfolio, the brand places value on collaborative teams, brand stewardship and opportunities for internal development within a global retail network.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.