Kate Spade Client Experience Manager
- Seniority
- Manager
- Posted
- Apr 1, 2026
About Kate Spade
Kate Spade New York is a design-led luxury lifestyle brand renowned for its playful, modern aesthetic across handbags, accessories and ready-to-wear. As part of the Tapestry group, the brand operates a global retail network and places strong emphasis on storytelling, elevated customer service and visual identity, offering career pathways in retail leadership and brand management.
Kate Spade — Assistant Store Leader in New York, NY. Drive sales, coach staff and manage store operations for a design-led luxury accessories brand.
Role & Responsibilities
- Support the Store Leader in achieving sales targets and retail KPIs through proactive floor management and sales coaching.
- Lead, coach and develop store staff to deliver exceptional clienteling and a consistent luxury brand experience.
- Oversee daily store operations including opening/closing, cash handling, POS reconciliation and compliance with company policies.
- Maintain visual merchandising standards and execute seasonal floor moves to reflect brand directives and local sales drivers.
- Manage inventory control processes: receiving, stock allocation, cycle counts and shrinkage prevention measures.
- Create optimal staff schedules, coordinate training, and assist with recruitment and performance reviews.
- Analyse sales data and customer insights to recommend action plans, promotions and local events that drive traffic and conversion.
Qualifications
- Proven supervisory experience in luxury or premium fashion retail, with demonstrable sales leadership.
- Strong commercial acumen and ability to translate KPIs into coaching and operational priorities.
- Excellent interpersonal and communication skills; adept at building long-term client relationships.
- Flexibility to work retail hours including weekends, evenings and public holidays.
- High level of integrity and familiarity with cash handling and loss-prevention protocols.
Skills
Experience
Typically 3+ years of progressively responsible retail experience, including at least 1–2 years in a supervisory or assistant management capacity within luxury, contemporary fashion, or accessories retail.
Education
High school diploma or equivalent required; post-secondary education in business, retail management, fashion or a related discipline preferred.
Workplace
This position is based in New York, New York, USA.
Culture
Kate Spade fosters a creative, client-focused retail culture that values design sensibility and a spirited approach to customer engagement. Teams operate collaboratively in fast-paced store environments where attention to detail, visual standards and personalized service are central to daily work.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Kate Spade, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Assistant Store Leader», «Assistant Store Manager», «Deputy Store Manager», «Retail Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.