Kate Spade Client Experience Manager

Location
Seniority Manager
Posted ✦ Today
Apply ⟼

Kate Spade — Assistant Store Leader in New York, NY. Drive sales, coach staff and manage store operations for a design-led luxury accessories brand.

Overview

Kate Spade New York is a design-led luxury lifestyle brand renowned for its playful, modern aesthetic across handbags, accessories and ready-to-wear. As part of the Tapestry group, the brand operates a global retail network and places strong emphasis on storytelling, elevated customer service and visual identity, offering career pathways in retail leadership and brand management.

Role & Responsibilities

  • Support the Store Leader in achieving sales targets and retail KPIs through proactive floor management and sales coaching.
  • Lead, coach and develop store staff to deliver exceptional clienteling and a consistent luxury brand experience.
  • Oversee daily store operations including opening/closing, cash handling, POS reconciliation and compliance with company policies.
  • Maintain visual merchandising standards and execute seasonal floor moves to reflect brand directives and local sales drivers.
  • Manage inventory control processes: receiving, stock allocation, cycle counts and shrinkage prevention measures.
  • Create optimal staff schedules, coordinate training, and assist with recruitment and performance reviews.
  • Analyse sales data and customer insights to recommend action plans, promotions and local events that drive traffic and conversion.

Qualifications

  • Proven supervisory experience in luxury or premium fashion retail, with demonstrable sales leadership.
  • Strong commercial acumen and ability to translate KPIs into coaching and operational priorities.
  • Excellent interpersonal and communication skills; adept at building long-term client relationships.
  • Flexibility to work retail hours including weekends, evenings and public holidays.
  • High level of integrity and familiarity with cash handling and loss-prevention protocols.

Skills

Clienteling Visual merchandising Point-of-sale (POS) systems Inventory management Microsoft Excel KPI analysis Team leadership and coaching Staff scheduling Loss prevention

Experience

Typically 3+ years of progressively responsible retail experience, including at least 1–2 years in a supervisory or assistant management capacity within luxury, contemporary fashion, or accessories retail.

Education

High school diploma or equivalent required; post-secondary education in business, retail management, fashion or a related discipline preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Kate Spade fosters a creative, client-focused retail culture that values design sensibility and a spirited approach to customer engagement. Teams operate collaboratively in fast-paced store environments where attention to detail, visual standards and personalized service are central to daily work.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.