Kate Spade Client Advisor — Retail
Kate Spade — New York: Sales Associate III (senior retail role) driving luxury sales, clienteling and in-store merchandising.
Overview
Kate Spade is an American contemporary lifestyle and fashion brand known for its vibrant, modern aesthetic across handbags, accessories and ready-to-wear. The label is part of the Tapestry portfolio of luxury brands and operates a global retail network as well as corporate design and commercial functions.
Role & Responsibilities
- Deliver exceptional, personalised customer service and build lasting relationships with high-value and repeat clients through proactive clienteling and follow-up.
- Consistently meet and exceed individual and store sales targets and KPIs through consultative selling and product storytelling.
- Execute and maintain visual merchandising standards to reflect brand guidelines and seasonal campaigns, including window dressing and on-floor displays.
- Operate point-of-sale (POS) systems, manage cash handling and process transactions, returns and exchanges accurately and compliantly.
- Support inventory control: receive, replenish and cycle-count stock; escalate shrink or operational issues following store procedures.
- Coach and mentor junior sales staff, model customer-facing behaviours and contribute to a collaborative store environment.
- Assist in-store leadership with events, private appointments and shop-floor initiatives aimed at driving traffic and sales conversion.
- Adhere to loss-prevention protocols, brand compliance and merchandising directives while maintaining an immaculate store environment.
Qualifications
- Proven track record of meeting or exceeding sales targets in a retail environment, preferably within luxury or premium fashion.
- Demonstrable ability to develop and manage client relationships and a CRM/clienteling approach to driving repeat business.
- Excellent communication and interpersonal skills with a polished, brand-appropriate presentation.
- Flexibility to work retail hours including evenings, weekends and public holidays; ability to stand for extended periods.
- Authorization to work in the United States (if based in the U.S.) and ability to travel locally for events or trainings when required.
Skills
Experience
Typically 3+ years of retail sales experience with at least some background in luxury, contemporary fashion or premium accessories; prior experience in a high-traffic store and exposure to clienteling/CRM practices. Supervisory or mentoring experience is advantageous.
Education
High school diploma or equivalent required; associate degree or coursework in fashion, retail management or business preferred.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.
Culture
The brand fosters a design-led, customer-first retail culture where creativity, attention to detail and a playful aesthetic are celebrated. Store teams operate with a strong emphasis on personalised service, collaborative coaching and delivering signature in-store experiences for discerning clientele.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.