Kate Spade Retail Supervisor
- Location
- Auburn Hills Michigan USA
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $16–24.75/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 1, 2026
About Kate Spade
Kate Spade New York is a design-led lifestyle brand celebrated for its playful yet sophisticated handbags, accessories and ready-to-wear. The label is part of the Tapestry, Inc. portfolio and operates within a global retail network that emphasizes fashion, creativity and premium customer service.
Kate Spade New York seeks a Retail Supervisor to lead floor operations and drive exceptional customer experiences at its Auburn Hills location. This role combines personal sales performance with team leadership, client relationship development, and operational excellence. The Supervisor acts as a brand ambassador, fostering a customer-first environment while managing POS systems, inventory, cash handling, and omni-channel initiatives.
Role & Responsibilities
- Drive personal sales performance and lead the team to achieve sales and KPI targets, analyzing metrics to improve efficiency
- Build client relationships through proactive outreach and kate spade service standards, ensuring exceptional in-store and after-sales experiences
- Model kate spade service behaviors and create conversations to facilitate strong customer relationships and needs discovery
- Coach team members on goals and performance; support recruitment, onboarding, training, and ongoing development
- Provide performance feedback to store leadership and serve as an advocate for the team
- Foster an inclusive, equitable, and diverse culture that empowers teams to thrive authentically
- Perform and supervise opening and closing procedures including cash handling, bank deposits, register operations, and key-holding responsibilities
- Process POS transactions accurately and manage inventory functions including transfers, receiving, shipments, repairs, and damages
- Maintain an organized stockroom and direct timely replenishment to ensure product availability on the sales floor
- Drive omni-channel and virtual selling initiatives, including live-stream shopping
- Promote brand-safe social media engagement and awareness of platform trends
- Lead customer data capture initiatives to grow loyalty and repeat purchases
Qualifications
- 2+ years of experience in a retail service environment in a management or floor leadership role (luxury/premium retail preferred)
- Ability to communicate effectively with customers and staff and confidently navigate the sales floor
- Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook
- Social media literacy and understanding of platform trends
- Comfort with omni-channel/virtual selling tools and clienteling systems
- Strong written and verbal communication skills; detail-oriented and able to multi-task and prioritize effectively
- Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally), climb, bend, kneel, and maneuver sales floor and stockroom
Skills
Experience
2+ years of experience in a retail service environment in a management or floor leadership role. Experience in luxury or premium retail is preferred. A combination of education and experience will be considered.
Education
High school diploma or equivalent required. College education or relevant retail management certifications are beneficial.
Workplace
This position is based in Auburn Hills, Michigan, USA, within easy reach of Detroit.
Compensation
The base compensation for this position ranges from USD 16 to USD 24.75 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance
Culture
Kate Spade blends creativity with commercial acumen in a collaborative, design-forward workplace. The brand prizes polished customer service, attention to detail and a fast-paced retail environment that rewards initiative and development.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Kate Spade, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Supervisor», «Sales Floor Supervisor», «Retail Operations Supervisor», «Customer Service Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.