Kate Spade Boutique Supervisor

Location
Seniority Supervisor
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Kate Spade New York — Store Supervisor in New York. Lead boutique operations, coach teams and deliver luxury client experiences.

Overview

Kate Spade New York is a design-led lifestyle brand celebrated for its playful yet sophisticated handbags, accessories and ready-to-wear. The label is part of the Tapestry, Inc. portfolio and operates within a global retail network that emphasizes fashion, creativity and premium customer service.

Role & Responsibilities

  • Lead daily store operations to meet sales targets, KPIs and visual standards across the sales floor.
  • Coach, mentor and schedule sales staff; deliver regular performance feedback and support career development.
  • Ensure exemplary luxury client service and personalised clienteling to drive repeat business and lifetime value.
  • Oversee merchandising and presentation standards, including floor moves, visual displays and inventory replenishment.
  • Manage cash handling, point-of-sale reconciliation and basic administrative duties in accordance with company policy.
  • Support loss-prevention procedures and maintain store safety, security and compliance standards.
  • Collaborate with district management on promotions, product launches and local marketing initiatives.

Qualifications

  • Proven leadership and people-management skills with the ability to motivate a retail team.
  • Excellent verbal communication and interpersonal skills tailored to a premium customer base.
  • Strong numerical literacy and proven experience achieving sales targets and KPIs.
  • Organisational proficiency, including shift rostering, stock control and basic administrative tasks.
  • Flexible availability, including weekends, evenings and peak seasonal periods; legal right to work in the country of employment.

Skills

Clienteling and luxury customer service Visual merchandising and product presentation Inventory management and stock control KPI monitoring and sales coaching Loss prevention and cash handling Microsoft Excel

Experience

Typically 2+ years of retail experience with at least 1 year in a supervisory or lead role; prior experience within premium or luxury fashion retail strongly preferred.

Education

High school diploma or equivalent required; associate or bachelor’s degree in business, retail management, fashion or a related discipline preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Kate Spade blends creativity with commercial acumen in a collaborative, design-forward workplace. The brand prizes polished customer service, attention to detail and a fast-paced retail environment that rewards initiative and development.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.