Kate Spade Boutique Manager

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Seniority Manager
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Kate Spade — Store Leader in New York, NY. Lead boutique operations, drive sales and deliver elevated client experiences for the brand.

Overview

Kate Spade is a globally recognised lifestyle and accessories brand known for its playful, colorful aesthetic. The label is part of the Tapestry, Inc. portfolio, which includes several luxury and premium fashion houses. As an employer, Kate Spade emphasizes creative retail presentation, elevated customer service and development of talent within a fast-paced, brand-driven environment.

Role & Responsibilities

  • Lead day-to-day boutique operations to ensure exemplary customer service and adherence to brand standards.
  • Drive sales performance and achieve store KPIs through effective coaching, clienteling and local business initiatives.
  • Recruit, train and mentor a high-performing sales team; manage schedules, performance reviews and development plans.
  • Oversee visual merchandising and store presentation to maintain seasonal directives and optimize conversion.
  • Manage inventory control, stock replenishment, receiving processes and shrinkage prevention.
  • Administer cash handling, daily reconciliation and basic P&L oversight; ensure compliance with financial and security procedures.
  • Plan and execute in-store events, local marketing activations and CRM-driven client outreach to cultivate loyalty.

Qualifications

  • Proven leadership experience directing retail teams, preferably within premium or fashion retail.
  • Demonstrable track record of meeting or exceeding sales targets and managing operational KPIs.
  • Strong commercial acumen with experience in inventory management, cash reconciliation and basic P&L responsibility.
  • Excellent interpersonal and communication skills; aptitude for coaching and talent development.
  • Availability to work a flexible schedule including evenings, weekends and peak retail periods.

Skills

Team leadership and talent development Clienteling and high-touch customer service Visual merchandising execution Inventory control and loss prevention Sales forecasting and KPI management Microsoft Excel Point-of-sale (POS) systems and retail CRM platforms

Experience

Minimum of 3 years' experience in retail, including at least 1–2 years in a supervisory or store leadership capacity; prior experience in luxury or premium fashion is strongly preferred.

Education

High school diploma or equivalent required; bachelor's degree in business, retail management, merchandising, or a related discipline preferred.

Workplace

The role is situated in New York, New York, USA. There are currently 1.629 open positions in New York on Cerulean, with 1154 added recently. Within New York, Cerulean currently features 1.748 open roles, including 1172 recent additions. Across USA, Cerulean lists 3.470 open roles — 1322 of them newly added.

Culture

The Kate Spade retail environment blends creativity with commercial discipline; teams are encouraged to deliver joyful, design-driven customer experiences while working collaboratively. The workplace values visual excellence, client relationships and opportunities for professional development within a global fashion house.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.