Kate Spade Assistant Store Manager

About Kate Spade

Kate Spade is a vibrant American luxury lifestyle brand known for its spirited New York sensibility, joyful color, and polished modern femininity. Founded in 1993, the house has grown from an iconic handbag label into a global name spanning accessories, ready-to-wear, jewelry, footwear, home, and lifestyle. As an employer, Kate Spade offers a creative and collaborative environment where individuality, optimism, and thoughtful design are central to the culture. Part of Tapestry, Inc., the brand provides opportunities across retail, merchandising, design, digital, marketing, and corporate functions, inviting talent to contribute to a distinctive vision that celebrates wit, elegance, and everyday sophistication.

Role & Responsibilities

• Model Kate Spade service behaviors and selling standards to create a high-energy, client-focused environment
• Drive omni-channel and virtual selling initiatives; manage clienteling through client books, outreach, and loyalty programs
• Empower the team to personalize client experiences and resolve customer issues effectively
• Lead customer data capture initiatives to support marketing and drive repeat business
• Recruit, onboard, and develop diverse talent; provide coaching and manage underperformance
• Set clear performance goals, review KPIs (traffic, conversion, UPT, AUR), and coach team members to results
• Act as Store Leader in their absence and foster an inclusive, motivating team culture
• Own store sales plans and forecasts; create action plans to capitalize on business opportunities
• Champion Kate Spade's aesthetic and brand philosophy; maintain visual merchandising and operating standards
• Execute visual directives and communicate sell-through, stock trends, and customer feedback to corporate teams
• Oversee opening and closing procedures, cash handling, and facility security
• Manage store schedules and payroll budgets; adjust staffing to meet business needs
• Ensure compliance with policies, safety protocols, and loss prevention standards
• Support inventory management, cycle counts, and shipment accuracy
• Manage live stream shopping sessions and leverage social media trends to drive customer engagement

Qualifications

• Minimum 5 years of store management experience in retail or service industry
• Proven ability to inspire and develop teams to meet and exceed performance standards
• Proficiency in Microsoft Office suite
• Excellent client service and communication skills
• Strong team management and cross-functional collaboration capabilities
• Comfort with flexible work schedule, including nights, weekends, peak seasons, and public holidays

Skills

Experience

Minimum 5 years of store management experience in a fast-paced retail or service environment, with demonstrated success in leading teams, driving sales performance, and managing store operations.

Education

No specific educational qualification stated; retail management training or equivalent professional development is beneficial.

Workplace

Culture

Kate Spade fosters a workplace culture rooted in optimism, creativity, and a distinctive sense of playful sophistication. As an employer, it encourages collaboration, individuality, and an entrepreneurial spirit, empowering teams to bring joyful, customer-focused storytelling to every aspect of the brand experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.