Kate Spade Acting Store Supervisor

About Kate Spade

Kate Spade New York is a global lifestyle brand known for its colorful, optimistic aesthetic across handbags, ready-to-wear, jewelry, footwear and home décor. The label is part of the Tapestry portfolio, a global house of brands that emphasizes creativity, inclusivity and customer-focused retail experiences.

Role & Responsibilities

• Act as a brand ambassador and set the tone on the sales floor by modeling service excellence and selling behaviours.
• Drive personal sales and lead the store team to meet or exceed sales targets and KPIs; analyse performance metrics and implement improvements.
• Build and maintain client relationships through proactive outreach, VIP retention strategies and exemplary after-sales service.
• Coach, mentor and develop store staff; support recruitment, onboarding and ongoing training; provide performance feedback to store leadership.
• Manage opening and closing procedures, cash handling, bank deposits, register operations and key-holding responsibilities.
• Oversee POS transactions and inventory functions (receiving, transfers, shipments, repairs, damages) to preserve inventory integrity.
• Maintain an organised stockroom and ensure timely replenishment to the sales floor.
• Lead omni-channel and virtual selling initiatives, support live-stream shopping, encourage brand-safe social media engagement and capture customer data to grow loyalty.
• Ensure adherence to brand standards, operational policies and a safe, inclusive workplace.
• Work a flexible schedule including nights, weekends, peak seasons and public holidays; perform regular physical tasks including lifting up to 25 lbs (up to 50 lbs occasionally).

Qualifications

• Minimum of 2+ years’ experience in a retail service environment in a management or floor leadership role; luxury or premium retail experience preferred.
• Strong written and verbal communication skills with professional customer-facing presence.
• Detail-oriented, proactive, able to multi-task and prioritise in a fast-paced retail environment.
• Proficiency with Microsoft Excel, Word, PowerPoint and Outlook.
• Social media literacy and an understanding of platform trends.
• Comfortable using omni-channel/virtual selling tools and clienteling systems.
• Ability to work a flexible schedule and meet physical demands of the role.
• Combination of education and experience will be considered.

Skills

Experience

At least 2 years of experience in a retail service environment in a management or floor leadership capacity; experience in luxury or premium retail is preferred.

Education

High school diploma or equivalent; post-secondary education in retail, business or fashion preferred but not required. Combination of education and experience considered.

Workplace

Compensation

The base compensation for this position ranges from CAD 20.50 to CAD 26 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.

Culture

Kate Spade fosters a vibrant, optimistic and creative workplace that celebrates individuality and approachable luxury. As part of the Tapestry family, the brand emphasises inclusivity, professional development and a collaborative retail environment focused on elevated customer service.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.