Kama Ayurveda Customer Experience & Education Manager
- Location
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Clienteling, CRM & VIP Relations
- Posted
- Apr 5, 2026
About Kama Ayurveda
Kama Ayurveda is an internationally distributed Ayurvedic skincare and wellness house known for authentic botanically driven formulations and ritual-led products. The brand occupies a premium segment of the natural beauty market and combines heritage Ayurvedic knowledge with contemporary luxury retail and e‑commerce operations.
Kama Ayurveda — Customer Experience & Education Manager (Paris). Lead retail training, client experience and brand education across stores and channels.
Role & Responsibilities
- Design, implement and continuously refine a global retail and omni‑channel education programme covering product knowledge, Ayurvedic rituals, selling techniques and client rituals.
- Conduct live and digital training sessions, workshops and masterclasses for boutique teams, counter staff and wholesale partners; author and maintain training materials, SOPs and e‑learning modules.
- Partner with retail operations, merchandising, marketing and product development to ensure customer journey consistency and that teams are up to date on launches, formulations and ritual applications.
- Coach and mentor store managers and client advisors through in‑store role‑plays, mystery shopping follow‑ups and KPI‑driven performance plans to elevate conversion and average transaction value.
- Define and monitor KPI dashboards (training completion, NPS, conversion, retention), prepare regular reporting and recommend corrective action to senior leadership.
- Plan and execute client‑facing education events, VIP masterclasses and in‑store experiential activations that reinforce brand positioning and deepen client loyalty.
- Manage training budgets, third‑party trainers and external academies; organise onboarding for new hires and seasonal ramp‑ups.
- Ensure brand, luxury service standards and regulatory compliance across all training and client experience initiatives.
Qualifications
- Proven experience managing retail training, education or client experience programmes within luxury beauty, spa or premium skincare (typically 5+ years; managerial responsibility preferred).
- Demonstrable understanding of Ayurvedic or botanical skincare products and the ability to translate technical formulation details into client‑facing narratives.
- Strong coaching and facilitation skills with experience delivering both classroom and digital learning.
- Analytical proficiency to monitor training impact and convert insights into operational improvements.
- Excellent stakeholder management and cross‑functional collaboration skills.
Skills
Experience
Significant experience in luxury beauty or spa retail environments with a track record of building and scaling education programmes. Prior responsibility for coaching retail teams and demonstrable impact on conversion, NPS or client retention is expected.
Education
Bachelor's degree in business, marketing, cosmetology, hospitality or a related discipline, or equivalent professional experience; certifications in cosmetology, Ayurveda, adult learning or corporate training are advantageous.
Workplace
This position is based in Paris, Île-de-France, France.
Culture
Kama Ayurveda blends traditional Ayurvedic principles with contemporary luxury retail, favouring authenticity, wellness and craft in its product and client experience. The workplace emphasises collaborative cross‑functional partnerships, high standards of client care and an educational approach that empowers retail teams to embody the brand's rituals.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Kama Ayurveda, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Experience Manager», «Education & Training Manager — Retail Beauty», «Customer Success & Training Manager», «Retail Learning & Experience Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.