John Lobb Sales Associate
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 12, 2026
About John Lobb
John Lobb is a venerable luxury shoemaker renowned for artisanal craftsmanship, meticulous finish and a discreet, service-focused retail network. Operated within the Hermès Group, the Maison combines traditional handwork with contemporary retail standards and serves an international, discerning clientele through a small network of boutiques and bespoke and ready‑to‑wear ateliers.
John Lobb is hiring a Sales Associate for its Jermyn Street boutique in London. Full‑time role delivering luxury client service and boutique operations.
Role & Responsibilities
- Deliver exceptional, personalised customer service throughout the full client journey, in store and via remote channels.
- Develop and maintain long‑term client relationships and proactively grow a local client book to drive retention and repeat business.
- Maximise sales through a consultative, product‑knowledge driven approach while representing brand values and heritage.
- Operate the point‑of‑sale system, process payments, exchanges and returns, and ensure accurate CRM capture of client interactions.
- Support day‑to‑day boutique operations including stock receiving, internal/external transfers, cycle counts and stockroom housekeeping.
- Contribute to visual merchandising and ensure in‑store displays are refreshed and comply with brand guidelines.
- Coordinate after‑sales and special order communications with clients and colleagues, ensuring timely follow‑up and excellent aftercare.
- Assist with e‑commerce order validation and shipment processes under the Store Manager’s direction and participate in store and offsite events.
- Uphold store security procedures and liaise with wider John Lobb teams to support store requirements and ad‑hoc projects.
Qualifications
- Minimum three years’ experience in high‑end or luxury retail preferred; experience in the men’s sector is an advantage.
- Proven clienteling skills and the ability to develop and manage a local client base; an existing client book is a strong plus.
- Excellent written and spoken English; fluency in an additional language is highly advantageous.
- Practical knowledge of retail administration, stock control and CRM capture.
- Professional, polished presentation with a sophisticated, consultative approach to selling.
Skills
Experience
Preferably at least three years’ experience within luxury or high‑end retail environments, ideally with exposure to international clientele and the men’s footwear/accessories sector. Demonstrable success in client development, CRM use and sales performance is expected.
Workplace
The successful candidate will be located in London, England, UK.
Culture
John Lobb cultivates an artisan‑led, client‑centric culture where meticulous craftsmanship and refined service are paramount. Teams are small and collaborative, focused on personal development, product knowledge and delivering discreet, exemplary experiences to an international clientele.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like John Lobb, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Sales Advisor», «Retail Associate», «Style Advisor», «Personal Shopper», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.