John Lobb Sales Associate

About John Lobb

John Lobb, a prestigious name in the world of luxury footwear, is renowned for its commitment to craftsmanship and quality. As part of the Hermès Group, John Lobb benefits from the rich heritage and global reach of one of the most esteemed luxury conglomerates. The brand offers a unique working environment where tradition meets innovation, providing employees with opportunities to grow within the luxury sector.

John Lobb seeks a Sales Associate for its Beverly Hills boutique to serve an international clientele, maximize sales, and deliver attentive service that builds customer loyalty. The role supports daily boutique operations across sales, after-sales service, customer communications, stock, and administration, working under the Store Manager. The position is full-time and permanent.

Role & Responsibilities

• Deliver excellent customer service, develop and maximize sales opportunities, and build relationships that support customer retention.
• Develop in-depth knowledge of John Lobb products, including their features and benefits.
• Keep in-store displays fresh, relevant, attractive, and regularly reviewed.
• Respond to customer enquiries and correspondence.
• Deliver and support excellent after-sales service and sales support.
• Maintain current knowledge of stock available in the store and elsewhere.
• Ensure stock is stored and handled properly, and bring stock issues to the Store Manager’s attention.
• Participate in stock ordering, receiving, and maintenance processes.
• Help compile, maintain, and use an accurate customer database in support of CRM initiatives.
• Participate in security activities in line with company guidelines and, where practicable, help protect stock and other property from unnecessary risk.
• Liaise with the wider John Lobb team as needed to support store requirements.
• Undertake projects and responsibilities as directed by the Manager.

Qualifications

• At least 3 years of experience in high-end or luxury international retail; experience in footwear or menswear is an advantage.
• Excellent written and spoken English communication skills.
• Fluency in another language is a strong advantage.
• Some retail administration experience.
• A basic understanding of CRM, databases, and e-commerce is an advantage.
• A sophisticated approach to selling and customer relations.
• Team-oriented, dynamic, flexible, and adaptable.
• Proactive, performance-focused, and able to solve problems effectively.

Skills

Experience

At least 3 years in high-end or luxury international retail; some retail administration experience.

Compensation

The base compensation for this position ranges from USD 29 to USD 32 per hour.

Benefits

Sales-performance commission and bonus incentives; medical, dental, and vision coverage; life insurance and disability coverage; paid time off, including 15 days of annual vacation, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick and safe time; paid parental leave and transition time; voluntary benefits including flexible spending accounts and voluntary life insurance; product discount; EAP resources; Family Building Support.

Culture

John Lobb fosters a culture of excellence, where employees are encouraged to uphold the brand's legacy of quality and craftsmanship. The work environment is collaborative, with a focus on continuous learning and innovation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.