- Location
- Unit 222A Intu Lakeside, West Thurrock Way (View map)Grays RM20 2ZPUK
- Employment
- Seasonal
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Posted
- Sep 24, 2026
About Jo Malone London
Jo Malone London is a distinguished British fragrance house, celebrated for its elegant simplicity, unexpected scent pairings and refined gift-giving rituals. As an employer, the brand offers a polished, creative environment where artistry, service excellence and sensorial storytelling are central to daily work. Teams are encouraged to cultivate expertise in fragrance, build meaningful client relationships and contribute to a culture defined by curiosity, collaboration and impeccable attention to detail. With its global presence and heritage of modern British luxury, Jo Malone London provides opportunities for professionals who value craftsmanship, individuality and the pleasure of creating memorable experiences.
Jo Malone London seeks a Stylist for seasonal part-time work at the Lakeside boutique during the Christmas period. The role centers on delivering exceptional customer service and product knowledge, including signature experiences such as hand and arm massages and personalized wedding consultations. Responsibilities encompass sales engagement, boutique operations, stock maintenance, and event hosting to showcase the brand's distinctive fragrances and lifestyle offerings to diverse customers and corporate clients.
Role & Responsibilities
- Provide inspirational, authentic, and personalized customer service aligned with Jo Malone London's brand values of generosity, curiosity, and kindness
- Deliver signature experiences including hand and arm massages and styling consultations for special occasions such as weddings
- Host and coordinate in-store events such as floral crown workshops, artist collaborations, chocolate tastings, and cocktail master classes
- Achieve individual sales and service targets whilst maintaining product knowledge across the fragrance portfolio
- Maintain store environment and visual merchandising standards throughout the boutique
- Assist with opening and closing procedures, stock management, and housekeeping duties
- Welcome and engage customers, colleagues, corporate clients, and media contacts with warmth and professionalism
Qualifications
- Warm, kind, and friendly demeanor with a service-oriented mindset
- Passion for storytelling and ability to communicate the brand narrative authentically
- Groomed, professional appearance aligned with luxury retail standards
- Ability to work flexibly across retail hours including evenings, weekends, and special events
- Right to live and work in the United Kingdom (proof required)
- Adaptable and versatile approach to a fast-paced boutique environment
Skills
Experience
Retail or hospitality customer service experience is preferred, though enthusiasm for luxury fragrance retail and a demonstrable commitment to exceptional service may compensate for limited prior background.
Education
No specific educational qualification is required; a genuine passion for the brand and demonstrated customer service excellence are prioritized.
Workplace
The successful candidate will be located in Grays, England, UK, with easy access to London.
Explore jobs in England or in the UK.
Culture
Jo Malone London fosters a refined, creative workplace where British elegance, craftsmanship, and storytelling shape every client and colleague experience. As an employer, it encourages collaboration, individuality, and entrepreneurial spirit, offering teams the opportunity to contribute to a distinctive world of fragrance, luxury service, and sensory innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Jo Malone London, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Stylist», «Client Stylist», «Sales Advisor», «Customer Experience Associate», «Brand Ambassador», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.