Jo Malone London Store Manager
- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- $70,000–85,000/year
- Department
- Retail & Boutique Operations
- Posted
- Sep 22, 2026
Jo Malone London Store Manager position in New York City—lead retail team, manage operations, and drive sales for luxury fragrance brand.
Role & Responsibilities
- Lead, coach, and develop a team of Sales Associates to achieve sales, customer service, and operational targets
- Serve as Chief Executive Officer of the store, with total accountability for business performance
- Create and execute an agile business plan focused on strategic customer targeting and retention
- Plan and execute impactful in-store events and promotional activities
- Manage customer relationship management initiatives and drive customer loyalty
- Conduct business planning including setting sales and customer service targets, sales analysis, and staff scheduling
- Oversee retail operations including inventory management, facilities management, and cash reconciliation
- Provide inspirational, authentic, and personalized customer service
- Work retail hours including days, nights, weekends, and special events in a fast-paced environment
Qualifications
- Proven retail management or assistant retail management experience, preferably within cosmetics
- Previous business planning experience including setting sales and customer service targets, sales analysis, and staff scheduling
- Previous retail operations experience including inventory and facilities management and cash reconciliation
- Proven track record of leading a team to achieve sales and customer service targets
- Experience of creating and executing in-store events
- Experience with retail point-of-sale software
- Proficiency in Microsoft Office
- Ability to provide inspirational, authentic, and personalized customer service
- Ability to work retail hours including days, nights, weekends, and special events in a fast-paced work environment
- Proof of right to live and work in the United States
Skills
Experience
Proven retail management or assistant retail management experience in a fast-paced retail environment, preferably in cosmetics or prestige beauty. Previous experience demonstrating success in leading teams to achieve sales and customer service targets, combined with hands-on involvement in business planning, inventory operations, and in-store event execution.
Education
Not specified
Workplace
This position is based in New York, New York, USA.
Compensation
The base compensation for this position ranges from USD 70,000 to USD 85,000 per annum.
Benefits
Health insurance coverage (medical, dental, and vision insurance), wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education-related programs, paid holidays and vacation time, participation in a competitive bonus program
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Jo Malone London, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Manager», «Counter Manager», «Sales Manager», «Boutique Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.