- Location
- Cuiabá Mato Grosso Brazil
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Posted
- Sep 22, 2026
About Jo Malone London
Jo Malone London is a distinguished British fragrance house, celebrated for its elegant simplicity, unexpected scent pairings and refined gift-giving rituals. As an employer, the brand offers a polished, creative environment where artistry, service excellence and sensorial storytelling are central to daily work. Teams are encouraged to cultivate expertise in fragrance, build meaningful client relationships and contribute to a culture defined by curiosity, collaboration and impeccable attention to detail. With its global presence and heritage of modern British luxury, Jo Malone London provides opportunities for professionals who value craftsmanship, individuality and the pleasure of creating memorable experiences.
The Store Manager oversees all operational aspects of the Jo Malone London retail unit, including recruitment, training, and team development. The role focuses on driving sales performance through the team while maintaining exceptional customer service and optimizing store profitability via rigorous expense control and resource management. Key responsibilities encompass establishing sales targets, implementing performance improvement strategies, managing budgets, overseeing inventory and merchandise presentation, conducting HR processes including hiring and disciplinary procedures, and ensuring loss prevention and store security.
Role & Responsibilities
- Lead and manage all retail operations of the store unit, including recruitment, training, and development of staff
- Establish and monitor sales targets and performance metrics to drive revenue growth
- Implement strategies to improve customer service quality and sales performance
- Manage operating expenses within budgeted parameters to maximize store profitability
- Oversee inventory management, merchandising, and visual presentation standards
- Conduct HR functions including recruitment, hiring, onboarding, and disciplinary procedures
- Implement loss prevention measures and maintain store security protocols
- Develop and manage staff scheduling based on sales demand and operational requirements
Qualifications
- Completion of secondary education (high school diploma or equivalent)
- Customer service experience required
- Demonstrated experience managing retail sales teams
- Experience in the luxury market preferred
Skills
Experience
Proven experience in retail customer service and team management, with demonstrated success in a supervisory or management capacity within a retail sales environment. Experience in the luxury sector is a distinct advantage.
Education
Secondary education (high school diploma) required. Bachelor's degree or equivalent tertiary education currently in progress or completed is desirable.
Workplace
This position is based in Cuiabá, Mato Grosso, Brazil.
Explore jobs in Brazil.
Culture
Jo Malone London fosters a refined, creative workplace where British elegance, craftsmanship, and storytelling shape every client and colleague experience. As an employer, it encourages collaboration, individuality, and entrepreneurial spirit, offering teams the opportunity to contribute to a distinctive world of fragrance, luxury service, and sensory innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Jo Malone London, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Store Manager», «Sales Manager», «Point of Sale Manager», «Unit Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.