Jo Malone London Sales Supervisor
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- $18–24/hour
- Department
- Retail & Boutique Operations
- Posted
- Sep 22, 2026
Key Holder position at Jo Malone London, Hudson Yards, New York. $18–$24/hr, full-time retail supervision and sales support role.
Role & Responsibilities
- Coach and mentor the sales team to deliver inspirational, authentic, and personalized customer service
- Lead by example, modelling desired behaviors and standards to the sales team
- Support the Store Manager and Assistant Manager in day-to-day store operations
- Perform cash reconciliation and financial handling at the start and end of shifts
- Open and close the store on a rotational basis following established protocols
- Monitor and drive achievement of sales and customer service targets
- Maintain store operations and cleanliness standards throughout shifts
Qualifications
- Proven retail experience, preferably within cosmetics or prestige beauty
- Ability to provide inspirational, authentic, and personalized customer service
- Strong cash handling and point-of-sale software proficiency
- Retail operations experience including opening and closing procedures is desirable
- Previous supervisory or coaching experience is desirable
- Flexibility to work retail hours including days, evenings, weekends, and special events
- Right to live and work in the United States
Skills
Experience
Proven retail experience, preferably within cosmetics or prestige beauty. Previous retail operations experience including cash reconciliation and store opening/closing procedures is desirable. Previous supervisory experience including coaching and mentoring others to achieve sales and customer service targets is desirable.
Education
No specific education level stated; high school diploma or equivalent is typically expected for retail supervisory positions.
Workplace
The role is situated in New York, New York, USA.
Compensation
The base compensation for this position ranges from USD 18 to USD 24 per hour.
Benefits
Health insurance coverage (medical, dental, and vision insurance); wellness and family support programs; life and disability insurance; retirement savings plans; paid leave programs; education-related programs; paid holidays and vacation time; participation in a competitive bonus program.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Jo Malone London, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Key Holder», «Retail Operations Coordinator», «Store Lead», «Sales Team Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.