- Employment
- Part-Time
- Seniority
- Supervisor
- Compensation
- $17.63–29.38/hour
- Department
- Retail & Boutique Operations
- Posted
- Sep 22, 2026
About Jo Malone London
Jo Malone London is a distinguished British fragrance house, celebrated for its elegant simplicity, unexpected scent pairings and refined gift-giving rituals. As an employer, the brand offers a polished, creative environment where artistry, service excellence and sensorial storytelling are central to daily work. Teams are encouraged to cultivate expertise in fragrance, build meaningful client relationships and contribute to a culture defined by curiosity, collaboration and impeccable attention to detail. With its global presence and heritage of modern British luxury, Jo Malone London provides opportunities for professionals who value craftsmanship, individuality and the pleasure of creating memorable experiences.
Jo Malone London seeks a dynamic Key Holder to support the Store Manager and Assistant Manager in ensuring efficient store operations and delivering inspirational, personalized customer service. The role combines supervisory responsibilities—including coaching retail staff on service excellence—with operational duties such as cash reconciliation and opening/closing procedures on a rotational basis. Ideal for an ambitious self-starter with prior retail experience seeking their first supervisory position within the prestige beauty sector.
Role & Responsibilities
- Lead and coach the sales team to model company behaviors and deliver authentic, personalized customer service aligned with sales and service targets
- Carry out opening and closing procedures on a rotational basis, including cash reconciliation and security protocols
- Support the Store Manager and Assistant Manager in day-to-day store operations and staff scheduling
- Maintain store appearance, merchandising standards, and inventory management
- Ensure compliance with retail point-of-sale procedures and cash handling protocols
- Respond to customer inquiries and escalations with professionalism and discretion
Qualifications
- Proven retail experience, preferably within cosmetics or prestige beauty
- Demonstrated ability to provide inspirational, authentic, and personalized customer service
- Retail operations experience including cash reconciliation, opening and closing procedures (desirable)
- Previous supervisory experience with coaching and mentoring capabilities (desirable)
- Proficiency with retail point-of-sale software
- Flexibility to work retail hours including days, evenings, weekends, and special events
Skills
Experience
Proven retail experience with a demonstrated track record of delivering customer service in a fast-paced environment. Prior supervisory or lead experience involving coaching and mentoring is desirable but not essential for ambitious candidates transitioning into their first management role.
Education
No formal education requirement specified; demonstrated retail and customer service competency is prioritized.
Workplace
This position is based in Aventura, Florida, USA, within easy reach of Miami.
Explore jobs in the USA.
Compensation
The base compensation for this position ranges from USD 17.63 to USD 29.38 per hour.
Benefits
Health insurance coverage (medical, dental, and vision insurance), wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education-related programs, paid holidays and vacation time, and bonus program eligibility.
Culture
Jo Malone London fosters a refined, creative workplace where British elegance, craftsmanship, and storytelling shape every client and colleague experience. As an employer, it encourages collaboration, individuality, and entrepreneurial spirit, offering teams the opportunity to contribute to a distinctive world of fragrance, luxury service, and sensory innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Jo Malone London, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Key Holder», «Sales Team Lead», «Store Operations Associate», «Retail Operations Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.