Jo Malone London Retail Manager
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Posted
- Oct 4, 2026
About Jo Malone London
Jo Malone London is a distinguished British fragrance house, celebrated for its elegant simplicity, unexpected scent pairings and refined gift-giving rituals. As an employer, the brand offers a polished, creative environment where artistry, service excellence and sensorial storytelling are central to daily work. Teams are encouraged to cultivate expertise in fragrance, build meaningful client relationships and contribute to a culture defined by curiosity, collaboration and impeccable attention to detail. With its global presence and heritage of modern British luxury, Jo Malone London provides opportunities for professionals who value craftsmanship, individuality and the pleasure of creating memorable experiences.
The Retail Manager drives counter sales and five-star customer service, develops team performance and ensures operational excellence while coaching on the sales floor. This is a full-time regular role at John Lewis White City, with a 37.5-hour working week.
Role & Responsibilities
- Drive retail sales while delivering five-star customer service.
- Manage and develop the team's talent and capabilities to achieve optimal performance.
- Deliver retail operational excellence and maintain an efficient, effective work environment.
- Spend most of the working time on the sales floor, coaching the team and leading by example to deliver The M·A·C Experience to every customer.
Qualifications
- Excellent customer service skills.
- Previous experience in sales or a goal-driven environment is desirable.
- Experience leading and supervising people.
- Experience in a retail store environment is advantageous.
- Excellent communication, leadership, organisational and time-management skills.
- Makeup artistry experience and qualifications are desirable; on-the-job training is available to candidates with proven leadership and retail experience, confidence and a commitment to learning.
Skills
Workplace
The successful candidate will be located in London, England, UK.
Benefits
State-of-the-art training, exposure to current trends, access to outstanding products, and opportunities for professional development and career progression.
Culture
Jo Malone London fosters a refined, creative workplace where British elegance, craftsmanship, and storytelling shape every client and colleague experience. As an employer, it encourages collaboration, individuality, and entrepreneurial spirit, offering teams the opportunity to contribute to a distinctive world of fragrance, luxury service, and sensory innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Jo Malone London, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Manager», «Retail Supervisor», «Counter Manager», «Sales Floor Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.