Jo Malone London Key Holder
- Location
- Garden CityNew YorkUSA
- Employment
- Part-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Posted
- Sep 22, 2026
Key Holder at Jo Malone London in Garden City, NY—join Estée Lauder as a retail supervisor in prestige beauty.
Role & Responsibilities
- Lead and mentor the sales team by modeling brand behaviors and providing exceptional customer service coaching
- Execute start and end of day cash reconciliation with accuracy and attention to detail
- Open and close the store on a rotational basis, ensuring security and operational readiness
- Support the Store Manager and Assistant Manager in achieving sales and customer service targets
- Maintain retail operations standards and compliance with company protocols
- Deliver inspirational, authentic, and personalized customer service in a prestige beauty environment
Qualifications
- Proven retail experience, preferably within cosmetics or prestige beauty
- Ability to provide inspirational, authentic, and personalized customer service
- Previous retail point-of-sale software experience
- Proven right to live and work in the United States
Skills
Experience
Previous retail experience within a customer-facing environment, preferably in cosmetics or prestige beauty, is required. Prior supervisory experience including coaching and mentoring others to achieve sales targets is desirable. Previous retail operations experience including cash reconciliation and store opening/closing procedures is desirable.
Workplace
This position is based in Garden City, New York, USA, within easy reach of New York.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Jo Malone London, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Shift Supervisor», «Store Operations Associate», «Assistant Store Leader», «Sales Floor Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.