- Location
- 400 Oxford Street London (View map)London W1A 2LRUK
- Employment
- Temporary
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Posted
- Sep 25, 2026
About Jo Malone London
Jo Malone London is a distinguished British fragrance house, celebrated for its elegant simplicity, unexpected scent pairings and refined gift-giving rituals. As an employer, the brand offers a polished, creative environment where artistry, service excellence and sensorial storytelling are central to daily work. Teams are encouraged to cultivate expertise in fragrance, build meaningful client relationships and contribute to a culture defined by curiosity, collaboration and impeccable attention to detail. With its global presence and heritage of modern British luxury, Jo Malone London provides opportunities for professionals who value craftsmanship, individuality and the pleasure of creating memorable experiences.
As a Stylist for Jo Malone London, the candidate will combine creative and technical expertise with a passion for hospitality to deliver personalized, inspirational in-store experiences that educate and delight customers. The role encompasses makeup artistry, fragrance consultations, styling services, and hosting experiential events such as weddings consultations, workshops, and product demonstrations. The successful candidate will work collaboratively to maintain exceptional visual merchandising standards, support store operations, and drive sales performance across varying retail hours including evenings, weekends, and special seasonal events.
Role & Responsibilities
- Deliver exceptional, personalized customer service and execute signature services including hand and arm massages and fragrance consultations
- Maximize sales performance and productivity through engagement and storytelling around Jo Malone London products and services
- Host and support in-store events, experiential activations, and clienteling initiatives to build brand loyalty
- Maintain visual merchandising standards and ensure the boutique environment reflects brand standards and competitive positioning
- Manage opening and closing duties, stock awareness, inventory accountability, and housekeeping responsibilities
- Build collaborative relationships with colleagues and support omni-channel awareness to drive customer engagement
- Adhere to brand grooming guidelines and maintain professional appearance and comportment at all times
Qualifications
- Ability to demonstrate inspirational, authentic, and personalized customer service delivery
- Certification in makeup artistry or previous retail makeup experience strongly preferred; amateur-level experience welcomed if accompanied by strong creative and technical expertise
- Proven ability to work retail hours including days, evenings, weekends, and special events in a fast-paced environment
- Experience with retail point-of-sale software
- Proof of right to live and work in the country required
Skills
Experience
Experience in retail makeup services, beauty counters, or luxury boutique environments is desirable. Candidates with demonstrated passion for customer service and creative expertise will be considered regardless of formal experience level.
Education
No specific educational credential required; however, formal certification in makeup artistry is preferred.
Workplace
This position is based in London, England, UK.
Explore jobs in England or in the UK.
Culture
Jo Malone London fosters a refined, creative workplace where British elegance, craftsmanship, and storytelling shape every client and colleague experience. As an employer, it encourages collaboration, individuality, and entrepreneurial spirit, offering teams the opportunity to contribute to a distinctive world of fragrance, luxury service, and sensory innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Jo Malone London, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Stylist», «Beauty Consultant», «Fragrance Advisor», «Customer Experience Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.