Jo Malone London Fragrance Stylist

About Jo Malone London

Jo Malone London is a distinguished British fragrance house, celebrated for its elegant simplicity, unexpected scent pairings and refined gift-giving rituals. As an employer, the brand offers a polished, creative environment where artistry, service excellence and sensorial storytelling are central to daily work. Teams are encouraged to cultivate expertise in fragrance, build meaningful client relationships and contribute to a culture defined by curiosity, collaboration and impeccable attention to detail. With its global presence and heritage of modern British luxury, Jo Malone London provides opportunities for professionals who value craftsmanship, individuality and the pleasure of creating memorable experiences.

Jo Malone London seeks seasonal retail specialists to deliver distinctive fragrance expertise and bespoke customer service at its Birmingham flagship location. The successful candidate will demonstrate genuine passion for fragrance and personal styling, coupled with the ability to curate thoughtful gift recommendations throughout the festive season. This role welcomes applicants with or without prior retail experience, offering comprehensive training and development to cultivate professional fragrance connoisseurship.

Role & Responsibilities

• Deliver inspiring, authentic, and personalised customer service experiences within the Jo Malone London retail environment
• Build fragrance expertise and provide expert recommendations on individual scent combinations and layering techniques
• Engage customers in consultative dialogue to identify bespoke fragrance solutions aligned with personal preferences and gifting occasions
• Execute point-of-sale transactions with accuracy and professionalism
• Maintain product knowledge and store presentation standards consistent with brand guidelines
• Support stock management and store operations as required

Qualifications

• Demonstrated passion and energy for providing exceptional customer service
• Approachable and friendly demeanor with a collaborative 'can-do' attitude
• Flexible availability across varying days and hours during the seasonal period
• Proof of legal right to live and work in the United Kingdom
• Willingness to develop fragrance expertise through intensive brand training

Skills

Experience

Prior retail experience is beneficial but not required. Estée Lauder Companies invests deeply in continued professional development, ensuring all team members evolve into knowledgeable fragrance specialists.

Education

No formal education requirements specified. Strong communication skills and attention to detail preferred.

Benefits

Commission scheme, product discount, training and development opportunities

Culture

Jo Malone London fosters a refined, creative workplace where British elegance, craftsmanship, and storytelling shape every client and colleague experience. As an employer, it encourages collaboration, individuality, and entrepreneurial spirit, offering teams the opportunity to contribute to a distinctive world of fragrance, luxury service, and sensory innovation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.