Jo Malone London Counter Manager
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Posted
- Sep 22, 2026
Le Labo Counter Manager position in Madrid. Lead boutique opening with proven retail management and luxury fragrance expertise.
Role & Responsibilities
- Implement and oversee all customer service initiatives, resolving issues promptly and efficiently
- Supervise and monitor team performance metrics and KPIs throughout the point of sale
- Cultivate strong client relationships and ensure seamless execution of digital marketing campaigns
- Deliver exceptional customer service while executing the commercial strategy to generate robust sales growth
- Track performance against KPIs, establish action plans, and monitor achievement of sales targets
- Recruit, train, mentor, and motivate the team, fostering a proactive culture and positive work environment
- Serve as a brand ambassador embodying the aesthetic and values of Le Labo
- Develop team capabilities by identifying growth opportunities and building individual competencies to meet both personal and store objectives
- Identify strategic business partnerships and maximize promotional tools to enhance revenue
- Maintain clear and collaborative communication with both team members and brand leadership
- Ensure optimal operational functioning of the boutique and strict compliance with all applicable regulations
- Provide administrative support and maintain visual merchandising standards aligned with brand guidelines
Qualifications
- Minimum 2–3 years of proven leadership experience managing retail or point-of-sale teams
- Track record of delivering measurable value to luxury brands
- Proactive mindset with results-driven orientation and ability to manage multiple projects concurrently
- Practical problem-solving approach with confidence in proposing and implementing innovative solutions
- Genuine understanding and alignment with brand values
- Knowledge of or demonstrated interest in the cosmetics and fragrance sector
- Professional proficiency in Spanish (intermediate–advanced level) and English (intermediate–advanced level)
Skills
Experience
Minimum 2–3 years of leadership experience managing retail or point-of-sale teams in a fast-paced environment. Previous experience in the cosmetics or fragrance industry is highly valued.
Education
No specific educational requirements stated; professional retail management or equivalent experience required.
Workplace
This position is based in Madrid, Madrid, Spain.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Jo Malone London, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Manager», «Point of Sale Manager», «Boutique Manager», «Fragrance Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.