- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- E-Commerce, Digital & Data Analytics
- Posted
- Sep 22, 2026
About Jo Malone London
Jo Malone London is a distinguished British fragrance house, celebrated for its elegant simplicity, unexpected scent pairings and refined gift-giving rituals. As an employer, the brand offers a polished, creative environment where artistry, service excellence and sensorial storytelling are central to daily work. Teams are encouraged to cultivate expertise in fragrance, build meaningful client relationships and contribute to a culture defined by curiosity, collaboration and impeccable attention to detail. With its global presence and heritage of modern British luxury, Jo Malone London provides opportunities for professionals who value craftsmanship, individuality and the pleasure of creating memorable experiences.
Jo Malone London, part of the Estée Lauder Companies, seeks a Consumer Engagement Executive to drive digital and consumer engagement activities across the Asia-Pacific travel retail segment. This role focuses on executing online and offline go-to-market initiatives, managing retailer boutique websites, coordinating regional events, and supporting product marketing efforts across key markets including China, Korea, Japan, and Southeast Asia. The successful candidate will collaborate with cross-functional stakeholders in a dynamic, fast-paced environment while maintaining meticulous attention to detail.
Role & Responsibilities
- Manage monthly boutique site updates and banner maintenance across China, Korea, Southeast Asia, Japan, and Hong Kong
- Maintain SKU database accuracy with complete product information, imagery, and descriptions; conduct monthly new SKU uploads
- Coordinate translation and localization of marketing communications, including liaising with market-specific proofreaders
- Lead new boutique site openings and revamp initiatives, including comprehensive testing protocols before launch
- Execute online-to-offline (O2O) digital initiatives and media campaigns in collaboration with Marketing and Integrated Marketing teams
- Support Asia-Pacific retail events with emphasis on Korea, Japan, and Oceania to drive consumer engagement and brand exposure
- Coordinate production of merchandising and event collateral with external vendors
- Conduct post-event analysis and ROI assessments for marketing activities
- Forecast and manage samples, gift-with-purchase items, and marketing collateral usage across markets
- Support preparation of NPL forecasts for limited-edition collections and seasonal samples
- Prepare sell-through reports and category analysis for leadership review during bi-annual sales cycle meetings
- Manage purchase requests and marketing budget tracking with timely submissions and regular updates
- Oversee regional product and GWP sample delivery coordination across all markets
Qualifications
- University degree in Business, Marketing, Communications, or related field
- Minimum 3 years of working experience in the cosmetics industry
- Strong written and verbal communication skills in English and Mandarin Chinese (reading and writing)
- Advanced proficiency in Microsoft Excel including pivot tables and lookup functions
- Proficiency in Microsoft PowerPoint
- Strong knowledge of digital and social media landscape in Asia-Pacific with particular emphasis on China and Korea
- Excellent organizational and project management capabilities
- Demonstrated ability to work independently and manage multiple priorities effectively
Skills
Experience
Minimum 3 years of professional experience in the cosmetics industry, ideally with exposure to digital marketing, travel retail operations, or regional multi-market management within Asia-Pacific.
Education
University degree in Business, Marketing, Communications, or a related discipline.
Workplace
The role is situated in Jakarta, Jakarta, Indonesia.
Explore jobs in Indonesia.
Culture
Jo Malone London fosters a refined, creative workplace where British elegance, craftsmanship, and storytelling shape every client and colleague experience. As an employer, it encourages collaboration, individuality, and entrepreneurial spirit, offering teams the opportunity to contribute to a distinctive world of fragrance, luxury service, and sensory innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Jo Malone London, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Digital Marketing Coordinator», «Marketing Coordinator», «Travel Retail Marketing Executive», «Regional Marketing Executive», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.