Jo Malone London Boutique Manager
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Posted
- Sep 22, 2026
Boutique Manager at Jo Malone London Salisbury | Lead retail team, drive sales & oversee in-store events
Role & Responsibilities
- Lead, coach, and develop a team of Sales Associates to achieve all sales, customer service, and operational targets
- Create and execute an agile business plan with strategic customer targeting and recruitment initiatives
- Plan and oversee in-store events, including consultative experiences such as wedding consultations and signature services
- Manage retail operations including inventory, facilities management, cash reconciliation, and staff scheduling
- Set sales and customer service targets, conduct sales analysis, and monitor team performance against objectives
- Build and maintain customer relationships through exceptional service and strategic relationship management
- Establish and communicate boutique and brand vision to ensure team alignment
- Drive business growth through impactful in-store marketing and event execution
- Ensure compliance with operational standards and maintain high standards of store presentation
Qualifications
- Proven retail management or assistant retail management experience, preferably in beauty or luxury fast-paced retail
- Demonstrated leadership and coaching abilities with experience managing teams
- Experience setting sales and customer service targets, conducting sales analysis, and staff scheduling
- Proven retail operations experience including inventory and facilities management, cash reconciliation
- Experience creating and executing in-store events and experiential marketing
- Strategic planning and business management capabilities
- Strong verbal and written communication skills with excellent interpersonal abilities
- Customer service expertise with ability to handle difficult situations with diplomacy and tact
- Working knowledge of computerized systems including email and Microsoft Excel
- Results-oriented mindset with high drive to meet objectives and standards
- Attention to detail and strong organizational skills
- Ability to work autonomously and as a contributing team member
- Proactive and positive approach to work
Skills
Experience
Proven retail management or assistant retail management experience, preferably within beauty or a fast-paced retail environment. Experience in setting sales and customer service targets, conducting sales analysis, and staff scheduling. Previous retail operations experience including inventory and facilities management and cash reconciliation. Demonstrated experience creating and executing in-store events. Background in team leadership within a fast-paced retail setting is essential.
Education
No specific educational qualifications stated; degree of experience dependent on boutique size and complexity.
Workplace
This position is based in Salisbury, Dorset, UK, within easy reach of London.
Benefits
Commission scheme, product discount, training and development
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Jo Malone London, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Counter Manager», «Store Manager», «Retail Operations Manager», «Point of Sale Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.